Modern Restaurant Management

MARCH 31, 2022

The personalization of drive-thrus began internally across many brands a few years back. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Every minute! David Vance.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. It was definitely a learning experience for myself and the rest of the team as we banded together to turn this hectic situation into a positive one. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service.

Back of House 474

Back of House Front of House Communication FOH 474

EATER

NOVEMBER 16, 2023

Alyssa Nassner But green bean casserole is fine. These are the rules of flying with a Thanksgiving feast. Now that Thanksgiving is just a week away, many people across the country are already planning their turkey day spread. That’s especially true for the more than 55 million Americans who are gearing up to travel to visit family with food in tow.

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Definition Transportation Travel Back of House 324

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JUNE 26, 2024

High-definition digital menu displays are a must, allowing you to showcase mouth-watering images of your offerings and update content in real time. Customers definitely don't want to see long lines and excessive wait times in the drive-thru lane. The popularity of drive-thru continues as sales are up 30 percent since 2019.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JANUARY 26, 2022

Not only will offering these kits increase your revenue and expand your reach, but they’ll also be easier to prepare than in-house meals. By advertising a menu with new drinks, appetizers, or entree options, past customers may be intrigued and come back to try something new. A prix fixe menu also gives off an air of elegance.

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Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

JUNE 25, 2024

"Just like Carmy and Natalie, who had to go back to their uncle for additional funds, one of the mistakes most first-time restaurateurs make is thinking that all money is the same as they scramble to get operating capital," said Moonesinghe. "There "There are pros and cons to any type of funding a restaurant can take. . "There

Front of House 447

Front of House Back of House Employee Relations FOH 447

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

7 Shifts

AUGUST 21, 2024

The definitive guide to restaurant staff scheduling. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. Your employee scheduling platform may already have this capability built-in so you don’t have to look for a separate tool.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. 11% of Americans spend between $100 and $149 more each month, while 22 percent spend an additional $50 to $99, on average.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JUNE 8, 2023

” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? . "For ” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? "When cities run out of room, they build up!

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Back of House Food Order Magazine 2022 419

ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 6, 2020

Are drive-ins back? Definitely not.) 2019 was the year of convenience in the restaurant business. So what new trends will 2020 bring? So what new trends will 2020 bring? Will demand for convenient ordering options continue to grow? Probably not.) Will we see the return of the Windows 7 Whopper ? A More Dedicated Workforce.

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2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

DECEMBER 28, 2020

Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. We celebrate this as it benefits us all when brands focus on sustainability. Lavu CEO Saleem S.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. Enhance CX with Accelerated Contactless Adoption.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

SEPTEMBER 17, 2020

Invite Diners Back into Your Kitchen. By definition, running a restaurant involves a degree of professionalism in terms of kitchen skills. Leveraging this in-house talent to teach home cooks how to properly prepare food represents a tremendous opportunity to build authority around your brand — and again, trust.

Marketing 508

Marketing Social Media Food Supply Back of House 508

EATER

FEBRUARY 26, 2025

More than that, both present philosophies around preparing food, feeding ourselves, and feeding each other that go to the heart of what makes a house a home. A last-minute bottle of wine feels boring compared to a pickle crock, pasta-water-scented candle, or whole ham leg Housewarming gifts are tricky.

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Back of House Hotels Consumer Goods Food Order 248

EATER

MAY 3, 2021

When she came back, she noticed a shift in the way her employers treated her. “I I came back to be given the silent treatment from the owner,” she told me via email. “He But the pay couldn’t compare to what she was making before, so now, she’s back. Pedro Fiúza/NurPhoto via Getty Images.

Back of House 363

Back of House Cash Management Kitchen Safety Insurance 363

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Culinary Cues

AUGUST 24, 2023

Everything has a place, and everything is in its place, is a mantra that becomes an obsession with cooks and chefs. It is the very act that allows cooks to push through the chaos of a restaurant kitchen day with military precision and awareness of looming uncertainty. Cooks seem to willingly drink the Kool-Aid”.

Back of House 418

Back of House Front of House Food Order Definition 418

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

MAY 20, 2020

Under the current guidelines, restaurants may find it impossible to take advantage of one of the cornerstones of the PPP program: loan forgiveness. The restaurant industry has been hit particularly hard by COVID-19. Inability to utilize PPP loan funds to pay overhead costs in excess of certain thresholds. Covered Period.

Employee Relations 482

Employee Relations 2020 Back of House Small Business 482

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. It’s a necessity for building a modern and future-proof restaurant. That’s where a cloud-based inventory management system comes in. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 370

Technology Front of House Social Media Back of House 370

EATER

JULY 14, 2022

But this conclusion left more head-scratching questions than answers — So wait, are they still paying their mafioso uncle Cicero back the $300 grand loan that Mikey borrowed? How did the tomato sauce get splattered all the way onto the back wall ceiling? Why does a restaurant need a 1-to-1 ratio of can openers to kitchen staff?

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White Paper Cash Management Back of House Insurance 304

EATER

FEBRUARY 14, 2025

Its definitely way better here to cook our meal than go find something to eat well spend less and well have leftovers. Lille Allen We asked couples across the country about budgets, date nights in, and what makes a restaurant really worth it In the first seven years of our relationship, my husband and I never codified date night.

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Back of House Take-out Specials Reservations 196

Culinary Cues

NOVEMBER 22, 2022

Soul is the definition of you and the pursuit of this will always be our most important goal in life. Does that story take people back in time and allow them to think about the impact the place, building, people, and food had on who they are today? Is this poetic nonsense or is there truth in this idea of soul?

Back of House 419

Back of House Transportation Café Food Order 419

Culinary Cues

DECEMBER 5, 2023

In all cases I would encourage you to take a step back, breathe deep, put down your knife, and check your enthusiasm for right now. Patience, knowing that you probably don’t know what you don’t know, and fall back on perfecting what you do know first, and realize that when you are ready, you will be ready. You want more!

Kitchen Safety 405

Kitchen Safety Food Safety Back of House Front of House 405

Culinary Cues

MAY 21, 2023

In fact, the term “social media” is a misuse of the intended definition. So, the definition of family, friends, team, and belongingness may no longer apply. It was enlightening even though much of what he pointed to is well-known. In all cases, we remain in control of the technology that serves as an effective tool.

Technology 374

Technology Social Media Back of House Front of House 374

Culinary Cues

FEBRUARY 22, 2021

This was (is) the design of classic coffee houses, speakeasys, and corner cafes for generations. Ah…now is the time for everyone to start speculating about what the restaurant business will look like when all of this craziness is over. I know what you are thinking – WHAT!!!! At least the real bad news is out of the way.

2022 408

2022 Food Truck Point of Sale Front of House 408

EATER

FEBRUARY 11, 2021

But if the world of wine seems baffling (and it definitely can be), Champagne, with its high price tag and even higher expectations, is pure, unfiltered intimidation. This is different from wines produced by Champagne houses — think Veuve Clicquot or Pol Roger — which typically (but not always!) But not all Champagne is this way.

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Back of House Consumer Goods 2005 Reference 333

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Updating packaging to account for new ways of getting food from restaurant to car to house to table can increase propensity to re-order significantly.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

7 Shifts

JUNE 11, 2021

The traditional back-of-house and front-of-house roles are a relic of the past. As the restaurant industry is going through a period of rapid change, it can be hard to keep up. Servers have become sanitation experts. Gone from dropping plates to packing to go boxes, carrying bags up the arm instead of dishes.

Front of House 359

Front of House Back of House Take-out Management 359

Culinary Cues

NOVEMBER 25, 2019

They provide work for new entrants into the job market, they offer an immediacy that opens the door to everyone, they fulfill a definitive need in the marketplace, and they can provide an important step in building work ethic and a resume. For a few, at some point that changes. When almost all of your friends are also cooks.

Fine Dining 428

Fine Dining Food Order Back of House Uniforms 428

EATER

AUGUST 13, 2020

Peaches Hot House’s fried chicken packaged to-go. But despite of all of this, Peaches Hot House is busier than ever. Even if it’s a busy night, you can only seat so many people,” says Damian Laverty-McDowell, the company chef for B + C Restaurants, the group that owns Peaches Hot House. 15 gallons of cocktails.

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Front of House Back of House Point of Sale Fast Casual 263

Modern Restaurant Management

JULY 20, 2021

restaurant industry has shown remarkable resiliency, having lost as much as 35 percent of visits at the beginning of the pandemic, but still has a ways to go to get back to pre-pandemic levels, reports The NPD Group. How is the US On Premise shaping up as it continues its journey back from COVID-19 disruption? foodservice industry.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

EATER

JUNE 16, 2020

For craft brewers, that number was much higher, nearly 40 percent , and they especially relied on in-house taprooms and brewpubs. Competition is fierce for cans, labels, and customers as breweries rush to package their beer for home drinking It’s been a rough couple of months for craft beer. We never did this before. We never did this before.

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Brewery Back of House Retail Mobile Ordering 333