ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. Can’t make it in.”

Back of House 423

Back of House Hotels Front of House Book 423

Culinary Cues

APRIL 1, 2024

Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world.

Back of House 404

Back of House Kitchen Safety Hotels Front of House 404

Modern Restaurant Management

JUNE 12, 2024

Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

SpotOn

JANUARY 13, 2025

Communicate your hours In the event that you need to close up shop or limit your hours of operation, communicate your status to your customers. Communicate your hours In the event that you need to close up shop or limit your hours of operation, communicate your status to your customers.

Online Ordering 98

Online Ordering Document Email Marketing Back of House 98

Culinary Cues

JUNE 29, 2024

One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation. Is it possible to set the stage for these reactions? The answer is context and context is sometimes elusive.

Dine-in 343

Dine-in Customer Experience Back of House Customer Service 343

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. Lille Allen We asked couples across the country about budgets, date nights in, and what makes a restaurant really worth it In the first seven years of our relationship, my husband and I never codified date night. We went to restaurants sometimes, we cooked together other times.

Back of House 168

Back of House Take-out Specials Reservations 168

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

EATER

SEPTEMBER 29, 2023

Hy’s Steakhouse Hy Aisenstat with his show jumping horse at the Spruce Meadows grand prix event, which he sponsored. Though special occasions bring guests back to Hy’s for tableside steak Diane prepared by servers in butcher jackets, the Calgary restaurant has had to keep up with the times with a new look. Hy’s Steakhouse Hy Aisenstat.

Back of House 312

Back of House Fine Dining 2011 Dine-in 312

Culinary Cues

APRIL 18, 2023

Covid pulled the drapes back to reveal OZ as just an average guy trying to hide his inadequacies with smoke and mirrors. The Union Oyster House in Boston is one of the oldest continuously operating restaurants in America – The Kennedy’s loved to dine there and some of our founding fathers enjoyed oysters at their oyster bar.

Food Truck 380

Food Truck Back of House Education Training 380

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

EATER

FEBRUARY 11, 2021

Grower Champagnes are a little wilder and lot more compelling than your average Champagne If you’re fortunate enough to have a reason to reach for a bottle of Champagne these days — a time when the very thought of celebrating remains complicated by world events — you best make it count. But not all Champagne is this way.

Back of House 328

Back of House Consumer Goods 2005 Reference 328

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

Squirrel Systems

FEBRUARY 3, 2025

At the end of the day, share the results both in-house and on social media to let everyone know which team’s dish was the most popular, just like the real game. You can enhance the event with features like team-themed dishes, contests, drink specials, and more. You could also make a third option based on the halftime performer!

Social Media 75

Social Media Point of Sale Email Marketing Back of House 75

Modern Restaurant Management

SEPTEMBER 30, 2020

This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners? The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 25, 2020

” Evidence of indirect and/or contractually reserved control over essential employment terms may be a consideration for finding joint-employer status under the final rule, but it cannot give rise to such status without substantial direct and immediate control. NLRB Issues Joint-Employer Ruling.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

EATER

MAY 9, 2023

Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. Since a restaurant’s business model relies on food and drink primarily, it functions like a venue with in-house catering. Private dining room or event space versus buyout: What’s the difference?

Back of House 246

Back of House Events Front of House Beverage 246

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

EATER

DECEMBER 15, 2021

Lots of the houses had little trains you could take [through the cellars] that were reminiscent of something you would have seen at Disney World,” remembers Christian Holthausen, a French-American strategic consultant in the wine & spirits industry, of his early career in Champagne in the 1990s.

Back of House 278

Back of House Hotels Tourism Vineyard 278

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. SpotOn Secures $60M Funding. SpotOn Transact, Inc. secured $60 million in Series C funding.

Serving 517

Serving White Paper Food Recycling 517

EATER

AUGUST 22, 2024

Chris Loupos The “Reservation Dogs” co-creator and Oklahoma native shares his must-visit spots in Tulsa and more If you are reading this and have still not seen Reservation Dogs , I am sure I’m not the first to tell you that you’re missing out. So you’ll go to events where there are Native foods being cooked.

Dine-in 312

Dine-in Reservations Back of House Influencer 312

Restaurant Clicks

NOVEMBER 17, 2021

I spent a lot of time recently scouring the city for things to do on New Year’s Eve in San Francisco, and I certainly did not come back empty-handed. I spent a lot of time recently scouring the city for things to do on New Year’s Eve in San Francisco, and I certainly did not come back empty-handed. Best San Francisco NYE Events.

Events 130

Events 2022 Front of House Hotels 130

EATER

OCTOBER 15, 2020

School was about to go back in session and those waking up early found that it was no longer sunny and sweltering at 7 a.m. Still struggling to recoup shutdown losses, businesses now must survive the harsh blow of cold weather It happened around Labor Day weekend, the spiritual end of Midwestern summer.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

EATER

MAY 31, 2023

Wedged between Nova Scotia and New Brunswick in the Gulf of St. Lawrence, the 2,185-square-mile island is a popular vacation destination for Canadians, as well as Americans who treat themselves to the gorgeous drive along the coast up through Maine. But the famous bivalves don’t get all the attention.

Front of House 246

Front of House Back of House Hotels Seasonal Menu 246

EATER

JULY 3, 2024

Experiencing the eponymous bo ssam at Momofuku Ssäm Bar was the kind of dining event you put on your bucket list as soon as the New York City restaurant opened in 2006. Anyway, that evening was so memorable that as soon as I got back to Portland, Oregon, I cracked open my copy of the Momofuku cookbook to try making bo ssam at home.

Back of House 298

Back of House Reservations Fine Dining 2006 298

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 246

Book Food Back of House Food Order 246

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

EATER

OCTOBER 30, 2020

We brought together Eater editors Monica Burton, Brenna Houck, and Ashok Selvam for our Eater Talks event series to break down all the specific challenges restaurants face this season as well as the array of creative solutions. The dining domes at Detroit’s East Eats | Courtesy of East Eats.

Food Truck 256

Food Truck Outdoor Back of House Seating 256

Restaurant Clicks

JUNE 3, 2021

They also offer events such as Barre and Standup Comedy on their private rooftop. They encourage you to partake in their Happy Hour and bring your drink up to events to fully enjoy the experience. They encourage you to partake in their Happy Hour and bring your drink up to events to fully enjoy the experience. Order Online.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147