7 Shifts

JULY 29, 2024

One method of this for back-of-house employees is 'station certification.' Engaging employees effectively is crucial for restaurant operators aiming to build a thriving and motivated workforce. To meet the challenge of employee retention, a more engaged team is more likely to stay and grow with you. More than half (64.3

Employee Relations 221

Employee Relations Cash Management Loyalty Program Communication 221

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers.

Back of House 429

Back of House Reference Presentation Mobile Ordering 429

Culinary Cues

OCTOBER 24, 2020

Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. This menu is developed using analytical data that is drawn from surveys and historical reference to other restaurants within a community or region. YES – the menu is that important!

Menu 397

Menu Seasonal Menu Front of House Reference 397

Culinary Cues

MAY 20, 2024

He has been one of my primary motivators and reference points throughout my career in food. Looking back, Escoffier would probably admit, to some degree, that this was not the best approach and would encourage chefs and operators to build in this balance. They accepted “kitchen first” and everything else as secondary.

Hotels 280

Hotels Front of House Fine Dining Back of House 280

Culinary Cues

JUNE 16, 2023

Next week he would graduate from high school and James the cook at his diner invited him back for dinner and a chat. It was great, but my back didn’t agree, and I eventually had to step out of that role. Last summer he had a job as a dishwasher in a local diner. Too many of his friends took the wrong fork in the road.

Kitchen Safety 337

Kitchen Safety Back of House Hotels Food Safety 337

7 Shifts

JUNE 20, 2022

Ghost kitchens emerged in the back half of the 2010s as delivery apps began to take hold of the dining market. No front of house staff, smaller spaces, and no need for prime real estate that all contribute to the lower costs. Table of Contents. What is a ghost kitchen? Benefits of a ghost kitchen model. Frequently Asked Questions.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Culinary Cues

NOVEMBER 22, 2022

Expressing this, building a team around it, and telling that story is what I refer to as that higher purpose. Does that story take people back in time and allow them to think about the impact the place, building, people, and food had on who they are today? Is this poetic nonsense or is there truth in this idea of soul?

Back of House 393

Back of House Transportation Food Order Café 393

Modern Restaurant Management

MARCH 22, 2023

IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time. Instead, IoT technology works alongside employees to reduce mundane tasks and give them valuable time back to focus on more pressing priorities. percent in late 2022.

Back of House 180

Back of House Front of House Food Safety Kitchen Safety 180

7 Shifts

OCTOBER 31, 2022

You'll have a document to reference during the planning or opening of your restaurant. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Table of Contents.

Point of Sale 397

Point of Sale Back of House Document Download 397

SpotOn

SEPTEMBER 4, 2024

Here's a comprehensive guide to understanding restaurant terms, from the back-of-house line cooks to the front-of-house wait staff. This refers to how many guests are in a party or table size (how many guests can sit at a table). It can also refer to what the server needs from a particular station.

Front of House 52

Front of House Back of House Reference Fast Casual 52

Culinary Cues

OCTOBER 20, 2021

Some talented people are not the best cooks and chefs and quite often the most intelligent (using commonly referred to scales of measurement) are lacking in common sense. In the end, from my perspective, the ones who exceed their own and other’s expectations are the ones that find strength in the school of hard knocks.

Front of House 431

Front of House Uniforms Back of House Kitchen Safety 431

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. What is a pre-shift meeting.

Front of House 397

Front of House Back of House Customer Service Coaching 397

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location. Table of Contents.

Management 370

Management Management Document Hiring 370

ChefMod

SEPTEMBER 22, 2021

How to Get Staff Back to Stay As things have gotten back to normal in some areas, restaurants are struggling with a new dilemma: historic labor shortages. Some restaurants are getting creative to get their staff back.

Front of House 52

Front of House Back of House Employee Relations Coupons 52

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. At the end of the interview process, reference calls are absolutely critical in confirming or eliminating any doubts you may have. Never hire someone in the name of urgency.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Modern Restaurant Management

JUNE 2, 2022

Here, using data from Intouch Insight ’s 2022 Restaurant Trends Report and ongoing consumer surveys, we’ll explore the importance of offering a mobile ordering option and why you should keep these interactions as direct as possible, as well as the key drivers that keep consumers coming back. Set the Bar. Stay Connected.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

7 Shifts

MAY 1, 2023

A team member gets an incentive if the person they referred gets hired. Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. One in five operators report reducing labor costs as one of their main goals.

Hiring 195

Hiring Training Management Management 195

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

FEBRUARY 8, 2024

Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day. Ask for references. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. They should be willing to share.

Specials 197

Specials Operations Hiring Front of House 197

7 Shifts

NOVEMBER 12, 2020

What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team. It usually involves an orientation, paperwork collection, and training. Then, explain how you display these values at work.

FOH 307

FOH BOH Food Safety Customer Service 307

Open for Business

AUGUST 10, 2023

A quality candidate should have several years of experience in different front-of-house roles. Knowing how to hire employees can make or break your restaurant. A reliable, dedicated staff is your biggest asset, but high-quality employees are hard to find—especially when the industry is still feeling the effects of a labor shortage.

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. That's why restaurateurs rely on restaurant operations. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

MARCH 24, 2023

Meeting the needs of gluten-free consumers also extends beyond the front of the house. When answering customer questions, your front of house staff should also take care with their tone of voice and body language to demonstrate that they are listening actively to the concerns of gluten-free customers.

Training 180

Training Front of House Kitchen Safety Allergens 180

7 Shifts

NOVEMBER 17, 2020

Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Back-of-House and Front-of-House are an even split. Table of Contents. What about managers?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill.

FOH 195

FOH Management Management Cash Management 195

Culinary Cues

MAY 16, 2022

If you are a seasoned veteran of the kitchen, you have likely experienced this a few times and know exactly what I am referring to, but for others – here is an attempt to re-create the “feel” of being in the kitchen zone: Tom arrived a bit later than normal for his shift at Café Monique. Your dictionary.

Café 354

Café Front of House Point of Sale Back of House 354

7 Shifts

MAY 11, 2022

Still, it's helpful for your team to share an understanding of which shifts commonly refer to which hours. Here are some different reference points to establish the hours and length of in your restaurant. Table of Contents. What is a Swing Shift? How Swing Shifts Are Used in Restaurants. Schedules and Patterns. Examples by Role.

Restaurant Law 370

Restaurant Law Reference Tip Distribution Back of House 370

Embrace the Suck

JANUARY 19, 2021

To get this journey started, you’ll need to go back to a step many forget in their quest for a budding restaurant and bar empire: you gotta know what you stand for. When you’re building a house, the first and often most critical step is to lay the foundation. Still, waiting for a couple of key elements to fall into place?

Back of House 348

Back of House Take-out Reference Hiring 348

Embrace the Suck

JANUARY 13, 2021

When I dug down into what created this toxic behavior it was easy to see now (not so much back then). Back then my number one solution to fix a problem was to just work through it. Honestly, I did take it a little personally, however, I sat back into my chair and let out a deep sigh. ” Hold that thought for a second.

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. I have always been blessed to count a significant number of true chefs as friends. TEACH SOMETHING NEW EVERY DAY.

Front of House 298

Front of House Communication Back of House Reference 298

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

JULY 29, 2020

For franchises, that means making sure your evaluations and data collection house in order. You won’t need to reference external sources if your own standards go above and beyond the requirements. Use Front and Back-of-House Dashboards to Stay Aligned. Define Data-Based, Measurable Standards. across your franchises.

Front of House 216

Front of House Management Management Franchise 216

EATER

SEPTEMBER 13, 2023

Over the years it housed a saloon, stage, and movie theater. Over the years it housed a saloon, stage, and movie theater. For some, it was simply home. The fire that reduced the historic town to ash on August 8, 2023 was unsparing. It took the lives and livelihoods of so many of our community members.

Front of House 137

Front of House Back of House Food Truck Dine-in 137

Clover - Restaurants

SEPTEMBER 4, 2024

Table turnover rate (TTR) refers to the time a party of guests spends sitting at their table in your establishment–whether it’s a quick-service restaurant, fine dining, or something in between. Ensure the food gets to their table ASAP and circle back to check-in shortly after. Divide by the number of tables in your restaurant.

Front of House 52

Front of House Mobile Ordering Back of House Customer Service 52

7 Shifts

APRIL 23, 2021

Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”. As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. Adam Ranier, Writer, Restaurant Manifesto.

Hiring 370

Hiring Front of House Back of House Food Safety 370

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. At the end of the day, the goal is to make sure their employees are happy, paid fairly, and following the laws when it comes to tips.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195