EATER

DECEMBER 4, 2024

Just put the knife in the back and twist it.” “Don’t jam it in there,” he would say. Charleston, South Carolina’s oyster season starts in November. There’s no snow and no glove and scarf combinations, but for my family, this was when holiday traditions would begin. Their salinity balances the smoky and semisweet flavors of red rice.

Back of House 286

Back of House 2007 Take-out Equipment 286

Modern Restaurant Management

JUNE 23, 2020

Therefore, restaurant operators are embracing guest-focused technologies within their restaurants, such as kiosks and mobile devices to serve their guests at a safe distance. As a new normal emerges, it will be more important than ever to elevate the dining experience with experiences that are personal and delightful.

Back of House 568

Back of House Front of House Kitchen Safety Mobile Ordering 568

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. But is B Corp certification something restaurants should pursue? I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

AUGUST 25, 2020

Mechanical systems should be designed to enhance the Indoor Air Quality (IAQ) of the spaces they serve. Additional care should be taken to ensure that the sources of outside air have proper clearances from other building exhaust sources such as grease or toilet exhaust. Architectural Considerations in HVAC.

Design 532

Design Guest Recovery Consumer Goods Fine Dining 532

Modern Restaurant Management

OCTOBER 25, 2021

Plant-based proteins should not be seen as a meat substitute but rather as an additional protein source offered – aside from meat, poultry or fish. Plant-based food businesses, events, and pop-ups are frequently entering the market and it has become exceedingly clear that this is not just a fad. Choose a Versatile Plant-Based Protein.

Dietary Restrictions 547

Dietary Restrictions Food Front of House Back of House 547

Modern Restaurant Management

MARCH 1, 2021

The opportunity to verify food handling safety throughout the supply chain gives restaurant operators confidence in what they are serving customers. Applying RFID downstream in the supply chain helps maintain traceability and transparency for such important back-of-house processes as: Delivery accuracy. Inventory cycle count.

Technology 455

Technology Kitchen Safety Food Safety Food Supply 455

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 8, 2022

Few scenarios strike more fear into a restauranteur’s heart than the prospect of serving food to patrons that makes them sick. However, even with the greatest attention to food safety, there is no single way to eliminate all foodborne illness because its sources are numerous and diverse. Traceability Is Essential.

Food Safety 476

Food Safety Operations Food Supply Food 476

EATER

APRIL 8, 2025

Another couple traveling from San Diego back home to Warren County, Ohio, brought their own food but also sometimes hit the dining car. The people who have made homemade food part of train culture tend to have ideas about self-sufficiency, food sovereignty, and going back to the land. Of course they eat the same way.

Training 273

Training Food Travel Social Media 273

Modern Restaurant Management

AUGUST 6, 2020

Improving from 20 percent margin to a 35-percent margin on a $12 dish, serving five0 covers per night translates into a $90 net increase in profits, allowing for increased cash flow to sustain operations. For instance, a spot that usually serves tourists may need to adapt to a more local crowd. Optimize Inventory.

Front of House 532

Front of House Inventory Food Safety Social Media 532

Modern Restaurant Management

MARCH 11, 2025

According to Mastercard Contactless Consumer Polling, more than half of Americans are now using some form of contactless payment, and several sources state that adoption rate is accelerating amongst younger consumers. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

APRIL 20, 2023

The original design is a heavy timber replica of a six-beam Haida house—a traditional style of building by the Haida Tribe—which opened in 1939 as a Native American curio shop before serving as a restaurant space starting in 1945. The architects removed rotting elements, using the new building to wrap over half of the old.

Back of House 419

Back of House Design Fine Dining Customer Experience 419

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

AUGUST 18, 2023

Each table has its own wench, which allows them to be raised and lowered to any desired height –– seated, cocktail, or all the way up to the ceiling –– using a network of cables and an electric power source. Something is up at in the dining room of Ronin Farm and Restaurant in Bryan, Texas. It's the tables!

Back of House 418

Back of House Seating Seasonal Menu Design 418

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated. Robotics are being tested at every single position in the restaurant from cooks to table service.

Fast Casual 554

Fast Casual Hiring Online Ordering Front of House 554

Modern Restaurant Management

AUGUST 4, 2022

These clams are incredibly rare and we were sourcing them from a local farmer in Florida. Shortly after opening, the farmer couldn't find the clams in the water and we couldn't serve the dish for another nine months. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service.

Back of House 475

Back of House Front of House Communication FOH 475

Modern Restaurant Management

MAY 8, 2020

For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. When you think of artificial intelligence, you might think of examples from science fiction like Terminator or The Matrix. Communications. Let’s take a look at a few that can directly benefit you today.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

ChowNow

MARCH 27, 2025

For example, if youre serving a burger, youre not just tallying up the beef and bunyoure also including the pickles, onion, aioli/mayo, cheese, lettuce, and even the side of fries. This allows you to avoid paying the 25-30% third-party commission fees and keep more revenue in-house. Menu pricing has a lot to do with perception.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JUNE 8, 2023

” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? . "For ” Steve Lewis and Chris Thompson Photo courtesy of Clayton Hauck Where did the idea come from to house the concepts under one roof? "When cities run out of room, they build up!

Back of House 419

Back of House Food Order Magazine 2022 419

Modern Restaurant Management

MARCH 16, 2021

We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. For example, we have one client who has moved away from traditional meat options, and their focus is on sustainably sourced oysters and oyster mushrooms, which are grown on-site. “Will this look good on Instagram?

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Modern Restaurant Management

APRIL 14, 2020

This can get overwhelming fast so be sure to also set up one single source with a person responsible to monitor all new orders. Choose items that best serve your operation and are commonly desired grocery items. Prepare to welcome them back. Q: What can I do to help my restaurants and community battle the effects of COVID-19?

Healthcare 470

Healthcare Front of House Social Media Website Management 470

ChowNow

FEBRUARY 13, 2025

It doesnt matter if you serve the best food in town; if youre missing a website, new customers either wont know about you or will avoid visiting because your restaurant seems outdated. 77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. By now, customers expect every business to have a website.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Goliath Consulting

JUNE 15, 2020

Multiple Sourcing and Backup. If you haven’t considered multiple sourcing before, now is the time. According to John Davie, CEO of Dining Alliance, “Restaurateurs who are reopening and asking what they should do regarding supply chain should prepare to engage smaller suppliers who have multiple sources of product” (2).

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 451

2022 Food Supply Back of House Kitchen Safety 451

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 8, 2023

Which brings us back to the restaurant industry. Fast casual brands, like the one I currently work for – Modern Market Eatery – are increasingly taking over that space and earning a loyal following for their culinary flexibility and innovation that they can serve up at prices less than upscale dining.

Fast Casual 413

Fast Casual Casual Operations Consumer Goods 413

Culinary Cues

AUGUST 9, 2021

Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.” Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.”

Front of House 474

Front of House Customer Experience Dine-in Training 474

Culinary Cues

JANUARY 20, 2024

Of course, water should be served and unless a guest chooses the more expensive options for bottled or sparkling water it should flow freely throughout the meal. [] AN ENTRÉE IS NAKED WITHOUT VEGETABLES Yes, restaurants have, to at least a baseline degree, a responsibility to provide a balanced meal. Not necessary!

Fine Dining 443

Fine Dining Back of House Food Truck Pricing 443

Modern Restaurant Management

FEBRUARY 10, 2020

Hardee's, and Panda Express are just some of the leading restaurant chains that have added plant-based items to their menus over the past 12 months, with Del Taco, Qdoba Mexican Eats, Red Robin, and Yard House adding additional items to their existing plant-based offerings. This data covers U.S.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 494

2024 Fast Casual Food Safety Insurance 494

Modern Restaurant Management

JANUARY 3, 2024

Trend Two: Increasing the Importance of User-Generated Content (UGC) UGC serves as social proof and is more effective than direct advertising. At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on.

2024 522

2024 Social Media Customer Experience Events 522

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397