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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent

Modern Restaurant Management

” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. These self-aware employees tend to have more robust soft skills and will hit the ground running in a dynamic restaurant environment.

Hiring 419
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Three Ways to Transform Seasonal Hires into Permanent Staff

Modern Restaurant Management

As labor costs rise and compliance becomes trickier to navigate, keeping high-performing employees on staff will prove a vital cost-saving measure. ” Regardless of the time of year, restaurant leaders can turn their best seasonal hires into permanent team members with the right employee experience strategy.

Hiring 251
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Work Smart, Play Smart

Modern Restaurant Management

La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. How do you practice what you preach?

Coaching 493
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Best Practices for Handling a Data Breach

Modern Restaurant Management

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Can you give a little breakdown on the case facts?

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CARPE DIEM, COOKS

Culinary Cues

Every restaurant and food related business is crying the same blues: “Where are the great employees?” Now, do something about it. [] ARE YOU WILLING TO ACCEPT ADVICE AND CRITIQUE One of the keys to “moving up” that career ladder is to find a mentor/coach who is willing to be honest with you.

Coaching 409
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Seven Ways HR Leadership Can Reduce Risk for Restaurants During Turbulent Times

Modern Restaurant Management

A global infectious disease outbreak such as COVID-19 can impact your business in terms of risk to employee safety, loss of sales and economic uncertainty. Your BCP must also address how HR and leadership will handle issues related to the employees and patrons. HR is tasked with more than the safety of employees.

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JUST DON’T KNOW OR JUST DON’T CARE

Culinary Cues

This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle. YOUR EMPLOYEES ARE YOUR GREATEST ASSET OR YOUR MOST SIGNIFICANT LIABILITY. So, you must train and then trust your employees to represent your best effort.