Goliath Consulting

JULY 28, 2020

This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. This skillset will hold more significance now during the COVID-19 pandemic. Worksheets can come in handy. Situational Leadership.

Leadership 348

Leadership Employee Relations Front of House Communication 348

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. You're classically trained. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. But first, Reed recounts how she followed her husband into restaurants. "I

Front of House 370

Front of House Back of House Take-out Book 370

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. So how do you stack your bench and coach your own team to maximum efficiency? User Network. User Connection.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Culinary Cues

MAY 26, 2020

OK – so that doesn’t help much unless we have a plan, a plan that everyone buys into, and a plan that shows hope on both fronts. So the question is – where is the leadership in building such a plan? Where is the real leadership from professional organizations and from the communities where those restaurants reside?

Kitchen Safety 286

Kitchen Safety Food Safety Leadership Front of House 286

Culinary Cues

SEPTEMBER 1, 2023

For the past six months I have been committed to an exercise regimen thanks to my Apple Watch. Closing the rings of movement, exercise, and standing has been a goal since I first strapped on the watch, a goal that consumes my attention and cannot be broken for fear that I will simply fall off the pattern if the rings fail to close for one day.

Fine Dining 377

Fine Dining Dine-in Front of House Design 377

EATER

JUNE 28, 2023

Deep dish gets the fine dining treatment | Chuck Hodes/FX A 15-year restaurant veteran, The Bear ’s culinary producer is responsible for the show’s food as well as the cast’s cooking skills Courtney “Coco” Storer has worked in some of the world’s most vaunted kitchens, including Verjus in Paris, both as a chef and in the front of house.

Seasonal Menu 246

Seasonal Menu Front of House Food Back of House 246

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Diners Show Holiday Spirit. “This is a challenging time for both consumers and businesses. . Hassle-free holiday meals.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

The Rail

OCTOBER 3, 2024

Because foodborne illness is so prevalent, and the consequences so severe, every member of your staff should be trained on the basics of food safety. In this article, we’ll cover training for different roles in the restaurant industry, giving you all the tools you need to keep your food illness-free and your reputation spotless.

Food Safety 130

Food Safety Front of House Kitchen Safety Food 130

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

7 Shifts

MARCH 29, 2023

He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023. And now we're starting to get a little bit more of the purpose-driven, of 'what do you stand for?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. Here’s where restaurant owners get off track. They focus on the wrong things. What are some of the wrong things?

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

MARCH 13, 2020

BWW Franchisee Acquisition Completed. CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. DRH’s common stockholders received $1.05 per share in cash.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

7 Shifts

MARCH 31, 2023

If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Full-Service Back-Of-House Staffing Improves, But Training and Coaching Needs Increase as Average Tenure Drops. At the end of Q3 and before the heavy volume holiday season commences, full-service restaurants have shored up their back-of-house staff.

Front of House 98

Front of House Back of House Fast Casual Fine Dining 98

Lavu

OCTOBER 13, 2023

What is Restaurant Table Turnover Rate? Table turnover rate measures of how often a table is occupied by a new group of guests during a specific period of time. It is calculated by dividing the number of guests served by the number of tables available during that time period. The ideal turnover rate changes based on type of restaurant.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchise 340

Franchise Franchising 2020 Leadership 340

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Ken Burgin

FEBRUARY 13, 2022

Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. In this podcast, Ken Burgin talks with Vanessa Pollock of VP Training & Development. an experienced hospitality trainer and development coach.

Leadership 60

Leadership Hospitality Front of House Coaching 60

Restaurant365

APRIL 26, 2022

The hiring crunch is especially tough for back-of-house employees, such as line cooks and dishwashers, who historically have made lower wages than many front-of-house employees like servers. Finally, there is also the cost of training new employees and a period of lost productivity as they learn their responsibilities.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Full-Service Back-Of-House Staffing Improves, But Training and Coaching Needs Increase as Average Tenure Drops At the end of Q3 and before the heavy volume holiday season commences, full-service restaurants have shored up their back-of-house staff.

Front of House 40

Front of House Back of House Fast Casual Fine Dining 40

Restaurant365

JANUARY 13, 2021

As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. Train Managers to Control Food and Labor Costs. Controlling your restaurant’s prime cost, made up of your cost of goods sold (CoGS) and labor costs, is critical to your profitability.

Management 15

Management Management Point of Sale Food Supply 15

Restaurant365

JANUARY 13, 2021

As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. Train Managers to Control Food and Labor Costs. Controlling your restaurant’s prime cost, made up of your cost of goods sold (CoGS) and labor costs, is critical to your profitability.

Management 78

Management Management Point of Sale Food Supply 78

Apicbase

MAY 30, 2024

Therefore, the chances for errors and miscommunication between your front-house person and the back-house person are nearly nonexistent. Therefore, the chances for errors and miscommunication between your front-house person and the back-house person are nearly nonexistent. Let’s find out.

POS 52

POS Inventory Cash Management Point of Sale 52

Apicbase

MARCH 17, 2023

Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff. In addition, it automates back-of-house operations so your teams can focus on creating epic food and customer experiences. There is good and bad news. What tech does your restaurant need?

Customer Experience 52

Customer Experience Consumer Goods Customer Service Food Order 52

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. PPP Forgiveness Links and EZ App. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. When my friend was 22, she served at a steakhouse that mandated short dresses and heels. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

EATER

OCTOBER 21, 2021

Changes at Amtrak may revive the beloved tradition of enjoying chicken cordon bleu and Moroccan beef with chickpea salad with fellow travelers In August 2005, I rode an Amtrak overnight train from Chicago to Schenectady, New York: the Lake Shore Limited. It seemed passengers didn’t even want traditional train car dining anyway.

2005 326

2005 Back of House Training Dine-in 326

EATER

NOVEMBER 12, 2024

Scott Suchman This year, we found ourselves blissfully forgetting about the world outside the dining room, and settling into meals that felt exciting, confident, and joyful Dining out should be a lot of things — nourishing, thought-provoking, less than a week’s rent — but one that can be easy to forget about is fun.

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362