EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines. Perhaps the test that best encapsulates just what it is a cheesemonger does is the five-minute presentation contestants must give on a cheese of their choice.

Training 350

Training 2010 Consumer Goods 2013 350

Modern Restaurant Management

MARCH 31, 2021

Employees should be coached on how to establish connections, which can be difficult through masks and distance. If the process isn’t effortless and the employees personable and polite, processes and employee training should both be updated immediately.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Culinary Cues

NOVEMBER 10, 2023

What if the chef, manager, and owner were required to do the same, in essence proclaiming they approve of the work as presented to the guest? Are you proud to present this to your teammates, manager, or guest?” Would it make a difference in attention to detail? Is there room to improve?

Seminar 362

Seminar Front of House Back of House Workshop 362

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

AUGUST 16, 2021

A pre-shift meeting is, simply, a meeting that occurs before meal service where the manager gathers the team to go over updates, train them, and get the team excited and motivated for the upcoming shift. They also serve as a place to offer short training sessions for new practices, taste new dishes and connect with them team.

Front of House 397

Front of House Back of House Customer Service Coaching 397

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? PLAY 2: Onboard & Train Your Seasonal Staff. Without proper training and engagement opportunities, your seasonal staff can keep sales in the minor leagues.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Culinary Cues

FEBRUARY 9, 2022

As an example, I remember one very moving presentation to a room full of culinary professionals by Andre Soltner (a consummate chef whom I will forever admire) during which he directed all who were in the audience to remember that we should “never forget that we are all cooks first”. PLAN BETTER – TRAIN HARDER.

Restaurant Law 416

Restaurant Law Coaching Café Sourcing 416

Culinary Cues

MARCH 22, 2023

Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.

Coaching 376

Coaching Fine Dining Café Training 376

Modern Restaurant Management

FEBRUARY 28, 2020

The Augusta campus of Helms College will launch the new degree, which will bring The Ritz-Carlton Hotel Company culture and philosophy to the classroom through brand ambassador presentations as well as an exclusive externship at The Ritz-Carlton Reynolds, Lake Oconee during the program.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

NOVEMBER 20, 2023

The community needs to create multiple reasons to be present. Share this information with your community of businesses. [] THINK AND TRAIN HOSPITALITY One thing that restaurants know is hospitality. Consolidate resources to build hospitality training programs for staff in the business community. President John F.

Customer Experience 370

Customer Experience Customer Service Food Safety Hospitality 370

Culinary Cues

AUGUST 4, 2022

I continue to see good restaurants lose a step with their food preparation, flavors, and plate presentations and shrinking menus that no longer inspire. Unless…a coach or player steps up and says “NO”! “We PLAN BETTER – TRAIN HARDER. It is all very troubling even though these restaurants may be busy at the moment.

Front of House 335

Front of House Back of House Coaching Customer Service 335

EATER

MAY 21, 2024

In New York, Hamburger America’s salad plate presents a picturesque salad scoop, served with Ritz crackers and gilded with a single crinkle cut pickle slice on top — unfussy and perfect. Nunn pointed me toward Swan Coach House, an Atlanta institution whose version boasts both cheese straws and another bygone recipe, frozen fruit salad.

Back of House 355

Back of House Coaching Seasonal Menu 2023 355

EATER

MARCH 10, 2021

She alleged that she paid out of pocket for the four-day program, which was administered by the company Alive Seminars and Coaching Academy but sponsored by Panda Express. Alive Seminars told the Orange County Register in a statement that its training sessions are presented with respect and dignity.

Seminar 318

Seminar Loyalty Program Workshop Coaching 318

Culinary Cues

JUNE 11, 2021

You know you do really exceptional work, your food is flavorful and on point with my expectations and plate presentations are beautiful, however, this particular dish misses the mark. PLAN BETTER – TRAIN HARDER. Even critique can become a positive motivator when words are used effectively. Lesson learned. Remember the power of words.

Coaching 444

Coaching Leadership Café Pricing 444

Culinary Cues

FEBRUARY 20, 2024

Playing conservative may win an occasional baseball or football game, but it rarely inspires the players, coaches, or spectators. Here is our fundamentally solid menu with flavors that you expect and presentations that are familiar but let me tell you about these exciting features that our chef and cooks are thrilled to prepare for you.

Coaching 357

Coaching Small Business Café Entertainment 357

Modern Restaurant Management

DECEMBER 17, 2020

Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items. “With less than half of employers training managers to coach and lead their teams, according to the survey, it represents a risk area for organizations. ” 2021 Resolutions.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? Did you just spend hundreds of thousands of dollars on a dining space and then a few hundred on a cheap sound system expecting it to do the job required?

Fine Dining 322

Fine Dining Dine-in Front of House Design 322

Sling

SEPTEMBER 7, 2020

At first glance, you may think that employee training is all about teaching your employees to perform their job according to your standards and procedures. Provide the right kind of training for your team and your business will run smoother than ever before. Effective Employee Training Methods. 1) Online Employee Training.

Training 78

Training Coaching Small Business Take-out 78

Modern Restaurant Management

AUGUST 19, 2020

and Jim Plamondon and present a secretarial citation from the state. They both went through a management training program. Tamar Osterman, Senior Business Development Representative with Maryland Department of Commerce also made an appearance to congratulate co-presidents Pete, Jr. Peter’s two sons, Pete, Jr.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. The brand’s ultimate goal is for Dickey’s to be present in every city in Japan.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Lavu

OCTOBER 13, 2023

Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Improve kitchen efficiency: Optimize kitchen operations by organizing workstations, implementing efficient food prep processes, and cross-training kitchen staff to handle different tasks.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Furthermore, training for the WBC is also time intensive, which can present an opportunity cost for some competitors.

Coaching 133

Coaching Equipment Travel Training 133

Perfect Daily Grind

FEBRUARY 7, 2023

To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos. He has also trained 15 national Barista Championship winners from around the world.

2011 134

2011 Coaching Events 2007 134

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. In today’s hyper-connected world, consumers crave authenticity and connection beyond digital storytelling.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Bar and Restaurant Coach

MARCH 2, 2020

How long is the training program? ( Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time? 2) coach them out the door. What’s all that time worth?

Coaching 75

Coaching Employee Relations Hiring Document 75

Perfect Daily Grind

MAY 16, 2023

To find out, I spoke with a WBC competitor and a WBC coach. However, we also need to acknowledge that not all baristas have equal access to the same equipment for training and practice. Using the same espresso machines and grinders on stage, as well as for training, will only serve to improve consistency, which is key at the WBC.”

Equipment 110

Equipment Coaching 2025 2022 110

Modern Restaurant Management

JANUARY 17, 2020

for six years before starting his own executive coaching and consulting business, Incisive Consulting, LLC, in 2018. We are well-positioned to exploit virtually any opportunity that presents itself to us, thanks to our strong infrastructure, pioneering spirit and ability to adapt to the ever-changing industry.” and PepsiCo, Inc.

Franchise 340

Franchise Franchising Fast Casual Leadership 340

Embrace the Suck

JULY 15, 2019

It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. I tell you, It was the best thing next to getting a business coach back in 2008 that I have done to grow not only myself but my business as well. ????. I had doubts.

Workshop 225

Workshop Seating Definition Book 225

Gecko Hospitality

MARCH 10, 2023

With the US Bureau of Labor Statistics showing turnover rates as high as 80% for the industry, it’s clear that today’s competitive and changing environment presents many unique challenges – all with their own potential solutions if addressed promptly by an experienced leader. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Sling

OCTOBER 9, 2020

Done right, it’s a once- or twice-a-week activity that includes updates, coaching, and feedback that make it easier for you and your team members to identify and resolve any problems that might have developed since your last meeting. This may seem like a complicated and time-consuming process.

Management 78

Management Management Communication Coaching 78

Culinary Cues

MARCH 14, 2024

Is there pride in the execution of each plate and are servers charged up to present your food to each and every guest? Greatness is a way of presenting yourself, of functioning day-in and day-out. Vince Lombardi, the famous football coach once stated that: “Winning isn’t everything, it’s the only thing.” It’s that simple.

Coaching 334

Coaching Uniforms Fine Dining Customer Service 334

Rocket Fuel

NOVEMBER 6, 2024

You need time to gather the necessary benefits documentation, present it to your teams, and track down completed forms from employees by the deadline. Restaurant managers and area coaches should schedule times to discuss benefits directly with their teams. Send reminder emails or hold a brief training refresher on accessing the portal.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Apicbase

MARCH 17, 2023

Focus on training Adequate training is also crucial to keep your product consistency in check. Employee training can include instructions on your restaurant’s SOPs and how to follow them, but you should also offer regular training courses, refresher courses, and individual coaching.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Apicbase

APRIL 5, 2022

However, expanding your brand does present a challenge: to succeed, you need to invest plenty of time, resources, and capital. In addition, Four Gals provides a complete support package that includes extensive training, marketing and public relations support, advice on pricing, and real-estate know-how.

Franchise 52

Franchise Franchising Food License 52

Rocket Fuel

DECEMBER 1, 2022

Train your staff thoroughly on your new online ordering system. Consider implementing a “certification” on the new system—Train employees and develop a quick ‘quiz’ to test their knowledge. Tips For Using Your Online Ordering System Successfully. Find The Best Online Ordering System That Actually Works for You.

Online Ordering 52

Online Ordering Ordering Point of Sale Mobile Ordering 52

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Culinary Cues

APRIL 13, 2022

With this in mind, habit changes will not be driven by one sector, but rather through a unified effort including doctors, dietitians, cooks and chefs, family, marketers, and what Kennedy refers to as a “tribe of food coaches”. The “coach” would be, as she puts it: “the liaison between the doctor and the patient. You Are What You Eat.

Coaching 357

Coaching Reference Food Order Customer Experience 357