Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. You’ve heard that there’s a war “for” talent out there—the truth is there’s a war “with” talent. We tend to take people for granted when we work with them day after day.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. ” At 3,900-square-feet, the build out of AQUAlounge is projected at $5 million, and construction is scheduled to begin in February of 2020.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JUNE 3, 2022

We don't have to tell you that the restaurant industry has a turnover problem. Restaurants are a transitional industry for many—but many of the reasons that workers quit are entirely preventable. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It. 7shifts Tip Pooling and Distribution Software for Restaurants.

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Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Can you tough it out? We even boast an informal initiation period where new employees are given conflicting directions, inaccurate details on the work to be done, or even sent on wild goose-chases just to embarrass them and see if they can take it.

Leadership 400

Leadership Restaurant Law Social Media Sports 400

Modern Restaurant Management

MARCH 10, 2020

And how are other restaurants and industry insiders responding to this growing health concern? ” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. Eat healthier.” We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

JANUARY 16, 2024

The loss of volume for the franchise, the forfeiture of jobs for the community, and the closed restaurant locations could have been avoided with a thoughtful succession plan. Despite this, restaurant owners and franchise brands routinely shy away from discussions around exit strategies or succession planning.

2030 450

2030 Franchise Franchising Employee Relations 450

Culinary Cues

JUNE 1, 2020

It is true of mayors, governors, Congressional members, presidents, law enforcement, and judges, just as it is of those in the clergy, and the classroom. WHAT WE SAY: – Effective leaders coach their words and base them on what they have learned – backed up with facts and input from those “experts” that they have effectively listened to.

Leadership 65

Leadership Supplies Guest Recovery Small Business 65

Embrace the Suck

DECEMBER 25, 2019

My mission is to you the independent restaurant that is trying to thrive and not just survives in today’s ultra-competitive restaurant industry. In restaurants, it’s usually the culinary team that eats up most of your labor budget. It the same concept that we use in restaurant work: full hands in, full hand out!

Food Truck 296

Food Truck Food Tip Distribution Audits 296

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? From posting the help wanted ad to their last paycheck, you never have to leave 7shifts to manage that team member’s journey working at your restaurant.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

JUNE 3, 2021

Bluedot released the fourth installment of its State of What Feeds Us report which has kept tabs on consumer behavior and restaurant habits throughout the course of the pandemic. This latest report offers a year in review of shifting consumer restaurant habits precipitated by the pandemic. Curbside pickups at fast food restaurants dip.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. Welcome to the world of restaurants and bars. First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. When you started your restaurant, you had this dream of being the boss.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. There’s a whole lot of information out there, and you definitely don’t have the time to parse through it all. Frequently Asked Questions About ChowNow for Restaurants: The Basics. Is ChowNow good for restaurants?

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. We invited 4 restaurant operators to discuss how they put their team first. Fork is one of five restaurants under HSHG.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Ken Burgin

DECEMBER 7, 2020

Your country cafe or restaurant offers good conditions: proper pay, decent hours, a friendly boss and a modern kitchen. It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. So why can’t you find good staff? Promote the benefits of your area.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

The Restaurant Coach University

MARCH 2, 2017

When you opened your restaurant you had big dreams and a plan. Many restaurant owners get stuck during those challenges. Out of desperation, you listen. Welcome to the slow death of your restaurant brand. You also need to take personal accountability for where you brand is now. The chains are taking my customers.

Coaching 70

Coaching Restaurant Law Take-out Blog 70

360Training

JULY 23, 2020

We touched on the importance of development from a restaurant employee’s perspective. As a group, new restaurant managers just aren’t adequately prepared. Good managers tend to take employees with them when they go. Labor law and other legal concerns. Procurement and restaurant finances.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Apicbase

MAY 30, 2024

Efficiency is everything in a restaurant company. It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. And how can you use your POS system to ignite your restaurant’s performance?

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POS Inventory Cash Management Point of Sale 52

Mad Mobile

MARCH 8, 2024

Tableside ordering systems are set to revolutionize how diners interact with your restaurant. Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Today, we’re looking into the common challenges restaurant owners face during the early stages of implementing a tableside POS system.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Modern Restaurant Management

JULY 27, 2020

YEA uncovers longer term trends, including a correlation between increased interest in restaurants, bars and nightlife, and gyms to a spike in COVID-19 cases across hotspot states. Permanent Closures Continue to Increase Across Restaurants, Retail and Other Industries.

Franchise 443

Franchise Franchising Mobile Ordering Kitchen Safety 443

Modern Restaurant Management

NOVEMBER 19, 2020

In this edition of MRM News Bites, we feature restaurant community support endeavors, new tech and a little holiday fun. launched the Ocean Spray Farmers for Chefs Alliance with the goal of helping as many qualifying independent restaurants as possible cover rent, utilities, and payroll costs. Supporting Independents.

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Food Truck 367

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. AAG Named Franchisee of the Year.

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Franchise Franchising Loyalty Program 2022 444

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Manual Wait Controls : Lets restaurants manually adjust wait time estimates during unexpected circumstances so diners have more accurate wait time expectations.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

7 Shifts

NOVEMBER 3, 2022

The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. Women-owned restaurants often have their accomplishments overlooked. Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. National Menu Trends. The team at Upserve just released their latest trends report.

2019 345

2019 Mobile Ordering Online Ordering Customer Experience 345

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "In retail and restaurants, everyone is fighting for the same shrinking pool of frontline labor.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

MAY 5, 2020

Eligible independent local restaurant and nightlife businesses can set up Business Highlights for free as part of Yelp’s $25 million relief effort. Upcoming Products : Businesses will be able to indicate if they’re offering curbside pickup – from bookstores, to grocery, to restaurants. Engage Acquires Boston Market.

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. is giving away free reopening kits to qualifying independent restaurant owners to help support restaurant reopening efforts in communities across the U.S. PPP Goes Flexible.

Guest Recovery 386

Guest Recovery Food Safety Employee Relations Mobile Ordering 386

EATER

OCTOBER 21, 2021

I had spent weeks hyping him up about the “train restaurant,” and knew he’d be impressed by the bustle of the cooks maneuvering in the galley kitchen, searing steaks on the griddle, and shouting orders as pots and pans rattled overhead. It was the same route I’d taken 14 years earlier, but headed the other way, to Chicago.

2005 326

2005 Back of House Training Dine-in 326

Cheetah

MARCH 18, 2020

That’s why our team of industry veterans are putting together this series of tips, resources, and advice from around the restaurant world. We’re less than a week into the declaration of a global pandemic, and the restaurant industry as we know it is already unrecognizable. Restaurant Relief Programs. IRS Tax Relief.

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Small Business Restaurant Law Coaching Online Ordering 60