ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. Here are the biggest takeout problems operators contend with on a daily basis. Order management issues.

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Delivery Online Ordering POS Customer Service 195

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JANUARY 16, 2025

In 2023, a study carried out in Europe and North America took a much closer look at delivery sustainability. The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. Now, multiply that single delivery by the 20 or 30 trips taken to make a good profit.

Sustainability 221

Sustainability Delivery Recycling Food 221

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry. Rise of Service Robots- A New Era of Human-Like Services.

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

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Delivery Social Media Loyalty Program Customer Service 558

Modern Restaurant Management

DECEMBER 31, 2020

According to a recent study , 44 percent of Americans use food delivery services, and the entire country spends over $100 billion on food delivery in a year. Offering delivery can, without a doubt, lead to more sales for your restaurant. The food is then delivered by drivers hired by the service.

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Delivery Insurance Customer Service Online Ordering 579

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

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Delivery Mobile Ordering Online Ordering Customer Service 448

Modern Restaurant Management

MAY 3, 2022

Offering the right type of discount will help operators win more loyal customers. The food and grocery delivery space is booming – and it shows no signs of slowing down. With larger orders, “percent-off” offers can have a greater benefit for the customer. And of course, everyone also wants a deal.

Delivery 508

Delivery Loyalty Program Food Customer Service 508

Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. Drivers who are trying to be more efficient are even batching orders themselves – picking up multiple deliveries at once.

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Delivery Food Order Customer Experience Dine-in 449

Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

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Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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Modern Restaurant Management

AUGUST 2, 2021

Over the past few years, third-party apps like DoorDash, Grubhub and Uber Eats have made delivery and takeout faster and easier than ever. COVID-19 further accelerated this trend as restaurants turned to delivery models to reach consumers and maintain revenue. And according to Raydiant, 37.5 Adjusting for Overcharges and Fees.

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Delivery Consumer Goods Food Order Customer Service 531

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine.

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SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. But the only thing harder than managing one delivery system is simultaneously managing two. Monitor Order Sources.

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Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

MARCH 10, 2025

Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs). In our study, 35 percent of diners report increasing their takeout orders, and 28 percent use delivery more often. The reason? With 53 percent of U.S.

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Mention In-House Delivery on Your Site. Offer Quality Services. Advertise your delivery services.

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Delivery Marketing Email Marketing Social Media 471

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

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Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

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2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.

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Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

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Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Optimize operational efficiencies. Did you know that U.S.

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Food Safety Operations Management Management 504

Modern Restaurant Management

JULY 13, 2022

Text and online ordering and self-service kiosks enabled with contactless payments became mainstays in franchises. While there are budgetary differences between a chain restaurant vs an single location, investment in technology must be made in order to meet new customer expectations and ease the burden of staffing shortages.

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Franchise Franchising Operations Loyalty Program 536

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Are you aiming to speed up service, cut labor costs, or increase online sales? Can it increase sales or customer retention?

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Is Delivery Worth the Dollars? More than one third (36 percent) of Americans plan to order food delivery for the Big Game on Sunday, Feb. “Customers still associate the experience with your brand.

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2024 Food Order Delivery Sports 309

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." – Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 25, 2021

Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Below are five important areas of focus for restaurant and catering professionals who are re-imagining their operations for a newer, more sustainable normal. Using less delivery packaging is a great way to begin.

Operations 493

Operations Ordering Sustainability Food Supply 493

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand. Nuance also extends to the service.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

JANUARY 22, 2025

Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant. 3D design technology allows operators to optimize their space for operational efficiency and customer comfort.

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Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue.

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Technology Loyalty Program Front of House Online Ordering 508