Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. This platform alerts the shop when a car is pulling in for pickup to allow for more seamless and efficient service that limits interaction and keeps customers and employees safe.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

DECEMBER 14, 2020

Without a brand-friendly decorated dining space or friendly interactions with staff, restaurants need to make the extra effort to reach and engage with their customers, and this can be facilitated through a strong digital presence. Having a basic website or relying on a third-party delivery partner to market a virtual brand is not sufficient.

2030 520

2030 Customer Experience Delivery Uniforms 520

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 474

Technology Fast Casual Waste 2023 474

EATER

JUNE 5, 2020

After entering a local Starbucks in uniform and hanging around with their drinks, a barista came over and asked them to move or leave, saying their uniformed presence was making another customer uncomfortable. Understandably, those in the service industry aren’t immune from anger towards law enforcement.

Serving 359

Serving Uniforms Restaurant Law Customer Service 359

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. In the same light, the employee has a personal responsibility to constantly improve and learn about product, process, creativity, people, and service.

Training 442

Training Customer Service Uniforms Leadership 442

Modern Restaurant Management

APRIL 20, 2020

Modern Restaurant Management (MRM) magazine spoke with employment expert Mark Heymann, a founding partner and the chairman and CEO of UniFocus , a workforce performance firm in the service sector, about the impact Coronavirus is having and will continue to have on restaurant employment. Mark Heymann. Those are the ones in greater trouble.

Customer Service 459

Customer Service Training Front of House Dine-in 459

Culinary Cues

FEBRUARY 28, 2021

We know them by name, we oftentimes buy their products and services, we read about their success, and we aspire to be like them in some small way. Now here is the kicker – excellence has very little to do with the price you charge or the type of product or service you provide. The big misconception is: “You get what you pay for”.

Uniforms 451

Uniforms Fine Dining Small Business Customer Service 451

Culinary Cues

JUNE 3, 2024

It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Treat the job as something enormously important and the uniform as a symbol of everything that is good about the profession.

Uniforms 434

Uniforms Point of Sale Coaching Small Business 434

Modern Restaurant Management

JANUARY 20, 2023

As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Providing the same experience in flavor, texture, and quality keeps customers loyal. Consistency is key.

Food 419

Food Food Supply Customer Service Food Safety 419

Modern Restaurant Management

APRIL 3, 2020

These developments were welcomed for their contributions to creating a more sustainable world… and it raised the value of used cooking oil, enabling many restauranteurs to get some money back for their oil rather than pay a service to have it collected. But there’s always a downside. The Thieves of the World Took Notice.

Recycling 550

Recycling Uniforms Restaurant Law Government 550

Modern Restaurant Management

MAY 8, 2020

Faced with the stark reality of closed dining areas, people working from home, and home-cooked meals, COVID-19 will force a radical rethinking of Quick Service Restaurant (QSR) marketing. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 442

Marketing Franchise Franchising Social Media 442

Modern Restaurant Management

JUNE 1, 2020

Shortages in customer demand or employee services. Insurance policies cover injury to employees or customers on your premises, damage from inclement weather, and much more. You’ll need to share information and provide updates to employees, customers, suppliers, and other business partners. Cybersecurity threats.

Hospitality 455

Hospitality Insurance Food Supply Social Media 455

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Service is off.” You, of course want to make sure that your staff and customers are safe and that you are doing everything to protect their health.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day?

Customer Service 439

Customer Service Customer Experience Point of Sale Presentation 439

Modern Restaurant Management

MARCH 13, 2023

Generally speaking, FDA continues to leave a wide range of discretion to food service providers. That revision still leaves discretion to the restaurant (such as determining the time and temperature appropriate for the food), but it requires the restaurant and chef to carefully make those determinations and apply them to all customers.

2022 471

2022 Allergens Food Food Safety 471

Social Hospitality: Restaurants

SEPTEMBER 27, 2023

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. Below, we’ll go over what brand photography is as well as how the use of light and color can help convey your brand’s identity and leave your customers wanting more. This is why brand photography is so important.

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

Culinary Cues

JANUARY 15, 2020

This applies to all who hold a position of higher authority, those who have entry-level positions, those who sell you ingredients and deliver them, and those customers who patronize the restaurant where you work. Take pride in the chef’s uniform. When you wear that uniform you are paying respect to them. Be a proud cook.

Uniforms 415

Uniforms 2000 Consumer Goods Small Business 415

Culinary Cues

AUGUST 4, 2022

Pride in doing things right is a tremendous motivator for employees, owners, and customers and a lack thereof catches up pretty quick. Ah, a subscription is a way to boost revenue without providing any real service and then feeding off the vulnerability of customers.

Front of House 429

Front of House Back of House Coaching Customer Service 429

Culinary Cues

SEPTEMBER 15, 2022

A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Make sure that every part of your system aligns with consistency: purchasing specs, production, flavor profile, presentation, and service. Don’t think service – think hospitality. [] MAKE SURE EVERYTHING IS SPOTLESSLY CLEAN.

Fine Dining 450

Fine Dining Front of House Customer Service Customer Experience 450

7 Shifts

NOVEMBER 12, 2020

Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Day Three Role-specific training.

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

FEBRUARY 28, 2024

As the convergence of technology and gastronomy continues to unfold, the dining landscape is evolving across every sector, spanning the swift pace of quick-service restaurants to the relaxed ambiance of family dining. Advancements in restaurant technology have revolutionized the way diners experience their meals, from ordering to service.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 356

Cash Management Point of Sale Leadership Website Management 356

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. The objective for restaurants is to create more engagement and stay top of mind with customers, including when they’re not hungry.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Culinary Cues

JULY 14, 2023

If you are opening a full-service, high-end restaurant then make sure that it is unbelievably great, a restaurant that becomes a destination, the type of operation that is a benchmark for everyone else, a place that gets people excited and leaves them scratching their head wondering: “how can any restaurant be that great?”

Cash Management 398

Cash Management Uniforms Food Supply Café 398

Modern Restaurant Management

MARCH 7, 2024

The consummate performance of these units is non-negotiable, given their role in preserving product integrity, meeting health standards, and enhancing customer experience. A reputable repair service will have the expertise to diagnose and fix problems effectively and efficiently.

Healthcare 275

Healthcare Uniforms Food Safety Customer Service 275

Culinary Cues

JANUARY 12, 2021

Each line cook during service had one dish to prepare completely. Service was swift and efficient as the 300-400 patrons were acknowledged at each meal. What was most impressive to me was the work leading up to service. Prior to the beginning of service each cook had to prepare two sample plating’s of his or her respective dish.

Seasonal Menu 476

Seasonal Menu 2005 Hotels Customer Service 476

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Expanded service offerings to best meet consumer needs. Motion sensors.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JULY 7, 2023

Warm wood tones abound, accented by terracotta and greenery, and touches of nostalgia, like individually sourced vintage flour sacks framed on the walls and a custom collage of cutting boards and rolling pins by local artisan Hannah Bailey. Photos by Jason Page How does Central Kitchen have a “blended personality?”

Design 419

Design Uniforms Influencer Transportation 419

Culinary Cues

OCTOBER 16, 2019

START DEPENDABLE – STAY DEPENDABLE: Once you are employed make sure that you are at work, ready to go, full of energy, smile on your face, uniform in order, and 15 minutes early. When we rush and cut corners because we are busy – we violate the trust that customers invest in and relinquish our pride at the same time.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

Modern Restaurant Management

APRIL 20, 2020

™” with an initial donation, aiming to raise $125,000+ for Children of Restaurant Employees (CORE), a nonprofit that assists the families of service industry members navigating life-altering circumstances. mrus– a line of India-inspired cream liqueurs, launched “Small Brand. We are grateful for our partners, like S?mrus

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) A recent study found that food waste in fast-food restaurants is about 9.55% whereas full-service operations waste 11.3%

Inventory 370

Inventory Management Management Point of Sale 370

Restaurant Business

MAY 31, 2023

The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction. The system allows for a seamless customer experience with enhanced convenience, easy customization and reduced wait times. Chicken’s BSK (bb.q. Bottom line?

Franchise 264

Franchise Franchising Kitchen Safety Customer Experience 264

Culinary Cues

SEPTEMBER 14, 2023

DISSHOVELED APPEARANCE: When a once professional looking (well groomed, uniform clean and pressed, shoes clean, station in impeccable order) cook begins to look like he or she simply doesn’t care any longer, then it’s time to pay attention. TRAINING: You can never train too much. Sarah – that special you worked on was a home run.

Employee Relations 449

Employee Relations Training Take-out Fine Dining 449

EATER

JUNE 12, 2020

In 2018, Yum Brands spent $200 million for 3 percent stake in Grubhub, which included a contract stating Grubhub would give preferable pricing and service to Yum Brands restaurants, like Taco Bell and KFC. Delivery services have also come under fire for exorbitant fees, like the ones Yum Brands says Grubhub is now implementing.

Uniforms 261

Uniforms 2018 Social Media Consumer Goods 261

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. In fact, highly engaged employees generate 147% more profits than their less engaged colleagues.

Employee Relations 349

Employee Relations FOH BOH Certification 349