Modern Restaurant Management

MARCH 22, 2022

They can talk and even sing songs for guests – creating a fun and novel dining experience. Restaurants that have adopted these robots have reported increased work efficiency and more customer traffic despite dining restrictions still being in place. Automated Dining. Technology in the Restaurant Industry.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Customer Service 507

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 592

Customer Service 2022 Food Order Delivery 592

EATER

MARCH 25, 2025

I dont think weve necessarily stayed away from all the issues and the controversy, but Ive definitely stayed away from a lot of it because I keep to myself. I dont think weve necessarily stayed away from all the issues and the controversy, but Ive definitely stayed away from a lot of it because I keep to myself.

Social Media 244

Social Media Small Business Front of House Point of Sale 244

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. How much should a restaurant invest in outdoor dining necessities?

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

SEPTEMBER 18, 2020

But one thing is for sure: the COVID-19 pandemic has forever changed the restaurant dining experience. Additionally, plant-based and immunity-boosting foods, sanitation and outdoor dining has accelerated to an all time high. It has resulted in a huge shift in dining consciousness. Superfoods. Sanitation. Serene Spaces.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Simplified Menus. Serving smaller portion sizes.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 13, 2022

This will aid you in delivering an enjoyable dining experience and help you retain customer loyalty. Thank: Let the customer know that although an issue occurred, you are still very happy that they dined with you, and you would welcome their return. Untrained and unmotivated staff. Inefficient management of staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Service with a smile is not a thing of the past.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

MAY 23, 2023

But with the growth in off-premise dining comes extra pressure for businesses. As a result of the change in dining habits, consumer expectations have actually increased post-COVID, and for each and every restaurant that wants to survive, it is crucial that those expectations are not just met, but exceeded.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

JANUARY 26, 2022

On the flip side, if you run an upscale restaurant, offering a prix fixe menu is a great way to attract customers who usually wouldn’t dine with you. On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. A prix fixe menu also gives off an air of elegance.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

SEPTEMBER 20, 2024

Let’s go over a few basic questions all dining establishments should consider when selecting their furniture. But definitely consider getting help. That stated, how and why your patrons will dine is paramount. But always consider your clientele and their expected dining experience. Also, consider your location.

Fast Casual 450

Fast Casual Uniforms Dine-in Customer Experience 450

Modern Restaurant Management

OCTOBER 26, 2022

"The Menu" hits the screens next month and chefs are already dishing about the black comedy focused on fine-dining. Personally, the end goal for me is to spend more time having “fine dining” experiences and visiting Michelin star restaurants. .” Here are what some shared with us.

Fine Dining 442

Fine Dining Social Media Dine-in 2000 442

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. In addition, RMS asked 750 diners across all generations throughout the US about their current and future dining behavior. Special occasion dining is on the rise. Average check was up 7.2

2022 447

2022 2005 Consumer Goods Fast Casual 447

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Above-average CX doesn’t just happen, and it definitely doesn’t happen overnight.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

MARCH 31, 2022

For the future, as upward of 80-90 percent of business now takes place in the drive-thru and pick-up lanes, it is essential for every site to bring the dining room experience to the windows. With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present! Great question.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. The “Ding!”

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

DECEMBER 31, 2024

For shifting consumer preferences, 34 percent expect more takeout and delivery in 2025, 28 percent expect greater demand for healthier options, and 24 percent expect less frequent dine-in visits. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

FEBRUARY 10, 2020

You may think that’s overstating, but… According to Restaurant Insider , 90 percent of guests research a restaurant online before dining there. A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large. Your Signage.

2020 555

2020 Uniforms Online Ordering Design 555

Culinary Cues

MAY 18, 2020

Whatever your end goal might be: Executive Chef in a fine dining operation, Corporate Chef, Sous Chef, Restaurant Manager, Entrepreneur, Research Chef, or Consultant – where ever you hope to land in the future – put that goal in writing. The restaurant industry is being hit extraordinarily hard, unlike any other time in recent history.

White Paper 520

White Paper Certification Food Safety Food Supply 520

Modern Restaurant Management

NOVEMBER 3, 2022

You’ll definitely see a lower survey completion rate when using this method, as some customers will wait until they’ve tried the product or service, but it can be effective for collecting some quality reviews quickly – especially if there’s a lag time between receiving your product.

Email Marketing 508

Email Marketing Customer Service Website Management Customer Experience 508

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

Hotels 342

Hotels Fine Dining Dine-in Front of House 342

Culinary Cues

JANUARY 3, 2023

Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. She wasn’t a chef as we might describe that person today, but she was a terrific cook and a savvy businesswoman. I said I was confused since the jar was clearly empty. What was the ingredient? Then focus on hospitality.

Hospitality 455

Hospitality Customer Experience Customer Service Small Business 455

Modern Restaurant Management

JUNE 26, 2024

High-definition digital menu displays are a must, allowing you to showcase mouth-watering images of your offerings and update content in real time. Customers definitely don't want to see long lines and excessive wait times in the drive-thru lane. How will the drive-thru change in the coming years?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Culinary Cues

FEBRUARY 22, 2021

This is what hospitality is all about. [] TO PROVIDE AN OUTLET FOR CHEF CREATIVITY: The definition of a chef sometimes includes: “frustrated artist”. Restaurants cannot wait that long, no way, no how – this is the end of the world, as we know it. Sorry – just trying to be realistic. At least the real bad news is out of the way.

2022 457

2022 Food Truck Point of Sale Front of House 457

Culinary Cues

MAY 21, 2023

In fact, the term “social media” is a misuse of the intended definition. So, the definition of family, friends, team, and belongingness may no longer apply. So, I thought from what I know, and what I have experienced, I would take a hard look at the good, the bad, and the ugly (the theme song from the movie is playing in my head).

Technology 408

Technology Social Media Back of House Front of House 408

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? Does the energy feel flat, and the customers look bored. Seeing those glazed-over eyes is unsettling, and youre starting to think, Maybe its time to shake things up a bit. Maybe hosting an event could pump some new life into your restaurant.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 20, 2020

Some staggering statistics on the restaurant industry during this pandemic include: Restaurants, on average, laid off 91 percent of their hourly workforce and 70 percent of salaried employees due to COVID-19 related closures ( James Beard Foundation ). Inability to utilize PPP loan funds to pay overhead costs in excess of certain thresholds.

Employee Relations 482

Employee Relations 2020 Back of House Small Business 482

EATER

APRIL 4, 2025

For the last few years, Ive also co-curated the gluten-free dining guide for Eater Los Angeles. Gluten-free pastas have long been pegged as temperamental to cook and prone to mealiness; gluten-free pizza crusts could be too crackery, limp, or dense; gluten-free cookies could sub in for a weak doorstop or crumble at the touch from dryness.

Food Order 262

Food Order 2025 Dine-in Food 262

Culinary Cues

OCTOBER 11, 2022

Moving forward in search of doing something meaningful and growing your position into a career may require some adjustments and a definite plan. If, however you have the sense that cooking is more than that and you have your eyes on many years connected to the professional kitchen, then read on. Master your role and support those around you.

Leadership 444

Leadership Fine Dining Workshop Training 444

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. "When cities run out of room, they build up!

Back of House 419

Back of House Food Order Magazine 2022 419

Culinary Cues

MAY 3, 2023

What is the definitive difference between good and incredible pizza? Where we fall short is in the details of that menu, the complements, the “tag along” ingredients. Great bread IS ESSENTIAL in any level of restaurant experience. A GREAT ARTISAN STYLE BREAD OR ROLL makes all the difference. OUTSTANDING BREAD! They are out there.

Food Truck 474

Food Truck Customer Experience Take-out Food Supply 474

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. and keep them.

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

Modern Restaurant Management

NOVEMBER 11, 2020

It is unlikely large footprint indoor dining establishments will be able to re-open for regular operations by the end of 2021. The end of 2021 is how far out restaurants that depend on indoor dining should plan for continued limited operations. So, what do we consider owning and operating a restaurant impacted by COVID-19?

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” ” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

APRIL 4, 2024

She dives into the real definition and actions required to achieve sustainability from the environmental to the societal to the economical. There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. What was your thought process behind the provocative title?

Sustainability 490

Sustainability Book Food Supply Waste 490