Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

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2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

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Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JANUARY 13, 2022

Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Here are some key tips you should have on top of your mind: Factor in accurate food preparation and cooking timings to avoid letting down your diners.

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Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. Go All Out with Online Ordering. Digitize Your Menu.

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2021 Technology Online Ordering Email Marketing 520

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. . Customers can order and pay without speaking to a human and a runner delivers the food.

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Fast Casual Hiring Online Ordering Front of House 553

EATER

MARCH 27, 2025

I definitely noticed last year when I bought some on purpose, rather than being handed a mini bag at some event or hotel check-in, because I dismissed those as just being old or stale, says Alyssa, who asked that we keep their last name private. Relying on a corporation to provide your favorite food means you have no control over it.

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Consumer Goods Food Supply 2019 Food Order 303

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

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Delivery Menu Mobile Ordering Online Ordering 492

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

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Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JANUARY 6, 2023

All you need is a line cook or two to prepare the food. A big pro: the food is generally cheaper. Yes, customers have to pay extra for a delivery fee, but the food itself generally costs less because, as we explored above, the restaurants have so much less overhead. Well there are pros and cons. What about the negatives?

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Customer Experience Food Order Dine-in Delivery 473

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

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Marketing Social Media SEO Front of House 508

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. I figured if I was curious, readers would be too.

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Sustainability Book Food Supply Waste 490

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. In the 2022 Q2 Trends Report , nearly one in three consumers reported ordering "more or much more" from their favorite QSRs (up from 21 percent in Q1). QSR net sales are up 1.4

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2022 2005 Consumer Goods Fast Casual 447

Culinary Cues

AUGUST 24, 2023

This is what allows cooks to stay one step ahead of chaos, if anything is out of order than the system starts to crumble. It becomes uncomfortable to find a plate, cup, side towel, pan, or pantry shelf out of order. Order is one thing that the chef must hold on to. It all makes sense – so why is this a problem?

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Back of House Front of House Food Order Definition 418

Modern Restaurant Management

DECEMBER 31, 2024

Participants reported continued food and labor cost increases, with 88 percent experiencing rising staff expenses, compared to 89 percent in last year’s annual survey, and 86 percent reporting an increase in food costs.

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

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2024 Online Ordering Website Management Email Marketing 508

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

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Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

SEPTEMBER 18, 2020

Additionally, plant-based and immunity-boosting foods, sanitation and outdoor dining has accelerated to an all time high. Nourishment will need to be more nutritious, and food consumption will need to be more functionally driven. Nourishment will need to be more nutritious, and food consumption will need to be more functionally driven.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. It was definitely a learning experience for myself and the rest of the team as we banded together to turn this hectic situation into a positive one. Chef Patrick Keefe – Culinary Director, Legal Sea Foods. Chef Patel.

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Back of House Front of House Communication FOH 474

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. . – SL Union exterior Courtesy of Yancu.co Overall, no.

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Back of House Food Order Magazine 2022 419

Modern Restaurant Management

SEPTEMBER 2, 2020

Create an outdoor service station and contactless menus, ordering and payments available. Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. The idea here would be to offer a free item with each takeout/delivery order. and BOH (including cooks, chefs, etc.).

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Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

JULY 20, 2021

Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.”

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2021 Guest Recovery Online Ordering Point of Sale 474

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. 1) Pop-Up Collaborations Partner with other local businesses, like a bakery, brewery, coffee shop, roastery, or food truck, for exclusive menu items or drinks.

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Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

FEBRUARY 10, 2020

Restaurateurs put great passion into their food, their concept, and their decor. And, a smart menu layout will create a pleasant reading experience and can prime diners to want to order more. Pro Tip : Avoid the recent trend of requiring online visitors to download a PDF in order to see your menu!

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2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. Food and Alcohol Sales Trends.

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2020 Point of Sale Fast Casual Online Ordering 491

Culinary Cues

NOVEMBER 25, 2019

Maybe it’s a local diner as a dishwasher or assistant to a short order cook; maybe it’s a fast food operation as a “sandwich artist” or grill person for that hamburger chain; or maybe it’s a summer snack bar where you learn to walk through all of the steps. For a few, at some point that changes. – Jacques Pepin.

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Fine Dining Food Order Back of House Uniforms 428

Modern Restaurant Management

MARCH 10, 2021

What strategies do businesses need to consider in order to maximize both the ERTC and PPP second draw loans? There’s No Double Dipping : A payroll expense cannot be claimed as an ERTC wage and also claimed on the PPP forgiveness application as a forgivable payroll cost.

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2021 Inventory Small Business 2020 531

ChowNow

OCTOBER 28, 2020

In the beginning of March 2020, their three New York locations launched their own branded online ordering with ChowNow. Since then, they’ve served 3,857 online orders to 2,475 guests. I actually came to ChowNow because I was looking to have my own personal online ordering platform. They just order delivery.

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Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

MARCH 3, 2023

A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead.

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2023 Consumer Goods 2022 Point of Sale 508

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

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Fine Dining Mobile Ordering Dine-in Definition 351

EATER

FEBRUARY 14, 2025

Its definitely way better here to cook our meal than go find something to eat well spend less and well have leftovers. Jennifer: Its not worth it for us just to have the food be good; it has to be the whole experience. We follow all the fancy spots, but sometimes well just go into Flushing and do a food crawl.

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Back of House Take-out Specials Reservations 196

Modern Restaurant Management

AUGUST 5, 2022

As QSRs offer a variety of fast-food ranging from burgers to sandwiches, consumers are preferring the same. From the last few years, growing conscious regarding eating plant-based food is reshaping the QSR industry. This has led to QSRs introducing and launching a range of plant-based or vegan foods.

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2030 Customer Experience Innovation 2022 450

EATER

SEPTEMBER 11, 2024

We are ordering less when we do. The food was great,” we say, “but.” That the price of food feels high is an issue acknowledged at even the top level of politics. Because there’s a cultural expectation in America around how much Vietnamese food should cost, especially if it’s not presented as fine dining. Was it worth it?

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Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

DECEMBER 21, 2020

In the last year we’ve been able to really focus on growing our off-premise business, and we found that guests enjoy our home-style comfort food in the comfort of their own homes. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

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2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

JANUARY 12, 2021

Above-average CX doesn’t just happen, and it definitely doesn’t happen overnight. They are enjoying all aspects of their dining experience — the food, the interaction with employees, the ordering and payment process, the cleanliness and safety of the environment. This includes employees.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411