EATER

MARCH 12, 2025

Its definitely been nice to see that dream become a reality. After opening their cocktail lounge in July 2019, they had to pivot to making to-order to-go cocktails (Idahos liquor laws forbid premade or batched cocktails), catering outdoor events, leading Zoom cocktail classes, and eventually, slowly letting people back in a table at a time.

2025 238

2025 Back of House Front of House Kitchen Safety 238

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JULY 22, 2021

Online Ordering Will Continue to Thrive. Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. Such restaurants will definitely thrive from risk averse diners who prefer to feel safe at all costs.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

FEBRUARY 7, 2023

Empathize With Delivery Drivers Human beings making their own cost-benefit analyses throughout the course of a demanding day, delivery drivers are by definition independent contractors. Continuity is invaluable when it comes to keeping track of often complicated delivery orders with specific requests and subtle differences.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. Many people don’t realize POS systems are IoT, but if it's connected to a network, it's the definition of IoT. Customers can place their order on site, without waiting in line. Mobile POS. Self-Service Sales Kiosks.

Point of Sale 505

Point of Sale Mobile Ordering Cash Management Customer Experience 505

Modern Restaurant Management

JUNE 26, 2024

Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. High-definition digital menu displays are a must, allowing you to showcase mouth-watering images of your offerings and update content in real time.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

EATER

FEBRUARY 23, 2024

The top shelf of my fridge is littered with these tiny one- and two-ounce plastic containers: There’s a Calabrian chile crisp and a dill-forward ranch dressing from a local pizza cart; I don’t eat ranch with pizza, but I make sure to request a couple extra each time we order in for the next day’s salad.

Delivery 304

Delivery Ordering Back of House 2024 304

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. It is possible to operate a ghost kitchen in less built-up areas, although the definition, scope, and expectation of ghost kitchens are changing. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

EATER

MARCH 12, 2025

What began as an easy way to breathe new life into the haunt has become a popular order. Served in the high-energy cocktail lounge and sometimes paired with Champagne, its definitely an elevated experience, he says. Despite the initial intentions, the hot dog tower has resulted in extra work for one Trinas employee.

Social Media 310

Social Media Sports Bar Employee Relations 310

Modern Restaurant Management

JANUARY 13, 2022

Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Digital ordering systems for eating-in or takeout. You can track the food or drink journey from ordering to delivery on a management screen.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Customers can order and pay without speaking to a human and a runner delivers the food. .”

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal? But it also added an extra step.

Delivery 492

Delivery Menu Mobile Ordering Online Ordering 492

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Culinary Cues

AUGUST 24, 2023

This is what allows cooks to stay one step ahead of chaos, if anything is out of order than the system starts to crumble. It becomes uncomfortable to find a plate, cup, side towel, pan, or pantry shelf out of order. Order is one thing that the chef must hold on to. It all makes sense – so why is this a problem?

Back of House 418

Back of House Front of House Food Order Definition 418

Modern Restaurant Management

MARCH 6, 2020

Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services. Will demand for convenient ordering options continue to grow?

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

Modern Restaurant Management

JUNE 27, 2022

Many restaurants toss a paper menu into every takeout order, but try posting a QR code near your register instead. You may need to pay around $2 if you’re using the code for business as opposed to personal use, but it will definitely pay off. Try an Online Form Builder. Check Your Website’s Hosting Software.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends. I think that’s definitely part of it.

Online Ordering 508

Online Ordering 2024 Website Management Email Marketing 508

Modern Restaurant Management

SEPTEMBER 2, 2020

Create an outdoor service station and contactless menus, ordering and payments available. Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. The idea here would be to offer a free item with each takeout/delivery order. and BOH (including cooks, chefs, etc.).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. In the 2022 Q2 Trends Report , nearly one in three consumers reported ordering "more or much more" from their favorite QSRs (up from 21 percent in Q1). QSR net sales are up 1.4

2022 447

2022 2005 Consumer Goods Fast Casual 447

Modern Restaurant Management

JANUARY 6, 2023

While ghost kitchens can, and do, facilitate this type of communal food experience (you can generally order family-style options delivered), they also often lead to an increase in solo meals. Digital menus are great for off-premise ordering and contactless dining. A Menu to Hold.

Customer Experience 473

Customer Experience Food Order Dine-in Delivery 473

ChowNow

OCTOBER 28, 2020

In the beginning of March 2020, their three New York locations launched their own branded online ordering with ChowNow. Since then, they’ve served 3,857 online orders to 2,475 guests. I actually came to ChowNow because I was looking to have my own personal online ordering platform. They just order delivery.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

Modern Restaurant Management

MAY 19, 2020

Stay-at-home orders and closures of non-essential businesses as a result of the COVID-19 pandemic have had significant economic implications for restaurant tenants. When negotiating leases, tenants should ensure that pandemics are expressly included in the definition of a force majeure event. Gross Sales Termination Right.

Insurance 508

Insurance Events Definition Equipment 508

Modern Restaurant Management

FEBRUARY 10, 2020

And, a smart menu layout will create a pleasant reading experience and can prime diners to want to order more. Pro Tip : Avoid the recent trend of requiring online visitors to download a PDF in order to see your menu! And, don’t forget your online menus. Top photo: El Sapo Bar – Image courtesy of Grits and Grids.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JANUARY 26, 2022

In order to attract more customers, advertise your prix fixe Valentine’s Day menu on social media, flyers, and more. While you should definitely create items that are expensive and elegant, don’t forget to utilize high-margin items like soups.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

EATER

MARCH 27, 2025

I definitely noticed last year when I bought some on purpose, rather than being handed a mini bag at some event or hotel check-in, because I dismissed those as just being old or stale, says Alyssa, who asked that we keep their last name private. We may know the order of ingredients, but that doesnt tell us how to make Smartfood ourselves.

Consumer Goods 303

Consumer Goods Food Supply 2019 Food Order 303

Modern Restaurant Management

JUNE 8, 2023

The timing of food served to separate dining rooms coming off of the same line simultaneously has some unique challenges, but we've found communication to be the biggest solution to help make sure we're plating things correctly and in the proper order. Keeping your head on a swivel doesn't hurt either! Overall, no.

Back of House 419

Back of House Food Order Magazine 2022 419

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

MARCH 10, 2021

What strategies do businesses need to consider in order to maximize both the ERTC and PPP second draw loans? There’s No Double Dipping : A payroll expense cannot be claimed as an ERTC wage and also claimed on the PPP forgiveness application as a forgivable payroll cost.

2021 531

2021 Small Business Inventory 2020 531

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

Fine Dining 351

Fine Dining Mobile Ordering Dine-in Definition 351

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. It was definitely a learning experience for myself and the rest of the team as we banded together to turn this hectic situation into a positive one. Guests were coming in and requesting the clams we didn't have. Chef Patel.

Back of House 474

Back of House Front of House Communication FOH 474

Modern Restaurant Management

MAY 20, 2020

The requirement for restaurants to spend PPP loan proceeds in order for it to be forgiven, during a time when they are closed or operating at limited capacity is at odds with reality. Inability to utilize PPP loan funds to pay overhead costs in excess of certain thresholds. Covered Period. 75 Percent Payroll Threshold.

Employee Relations 482

Employee Relations 2020 Back of House Small Business 482

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present!

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474