Reopening strategies: How to manage guest expectations
Typsy
JUNE 16, 2020
Managing guest relations can be tricky, even at the best of times. But now, as hospitality venues around the world look towards reopening with specific health and safety recommendations and requirements in mind, the guest experience will likely be a little different than it was 6 months ago. And, well, change can be challenging to accept. The key is carefully managing expectations.
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