Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales. Having great online reviews can also help drum up business.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

Modern Restaurant Management

JUNE 16, 2022

In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S. consumers’ meal delivery sales, followed by Uber Eats, which gained 24 percent. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

ChowNow

MARCH 7, 2025

You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. Restaurants collect a ton of customer data.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Nowadays, running a successful restaurant takes more than great food and good service. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Sales: 80% of sales typically come from 20% of clients. Software Development: 80% of bugs often result from 20% of the code.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 24, 2024

It increases the restaurant sales and builds a loyal customer base. Hence, we need to understand the key aspects of developing a loyalty program to increase restaurant sales and explore the ways that can be adopted. How can you keep customers returning to your restaurant when so many choices exist?

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JANUARY 13, 2022

Be conscious of this when taking reservations. Be conscious of this when taking reservations. Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Untrained and unmotivated staff. Inefficient management of staff. No realistic table management. This rarely happens on its own.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

JULY 12, 2022

This can be done by calculating your restaurant’s food cost percentage and cost of each dish using reports and data that an integrated point-of-sale can provide. Keep things running smoothly by using an integrated point-of-sale system that allows you to do everything in one place. Offer Easy Online Ordering.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

APRIL 27, 2020

OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. Locations that have never taken reservations may find themselves looking for ways to manage capacity. Employee health. Cleaning/sanitizing/disinfecting.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. For example, labor, sales, inventory, and customer relationship management (CRM) reports are some of the reports restaurants should consider pulling together.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Everything is getting more expensive.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 7, 2024

It’s also become a boost to top-line sales. History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Since COVID, technology in the restaurant industry has moved at lightning speed. In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well.

2025 474

2025 Loyalty Program Waste Compost 474

7 Shifts

MARCH 18, 2021

And a general fear of going out, at least early on, contributed to a dramatic drop in sales across the entire restaurant industry—one we’re still recovering from a year later. How restaurant sales were impacted Shortly after lockdowns were initiated, restaurant sales across the board—from full-service dining to coffee shops—took a nosedive.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

AUGUST 25, 2020

In addition to improving ventilation, upgrading air filters with higher rated Minimum Efficiency Reporting Value (MERV) 13 filters is a good starting point. In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. Additionally, restaurants will experience a significant shift in technology and customer service.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JUNE 10, 2024

This means collecting and analyzing data points such as dining preferences, frequency of visits and average spending. Aside from a lack of control of the customer experience, Dependency on third-party platforms for delivery or reservations can lead to reduced profit margins due to commission fees.

Customer Experience 443

Customer Experience Point of Sale Customer Service Innovation 443

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . Some of the top hotel companies are offering elite status extensions and additional points to users. This is one way to promote perks and encourage future reservations. . Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

APRIL 21, 2022

Roy Phillips (RP) : 20 years ago it was all about the point of sale (POS). It seemed like the POSs were trying to do a lot of what restaurant management software companies are doing today, all encompassing into the point-of-sale. In 2005 when I started, we had OpenTable for reservations and a POS, but that's about it.

Technology 493

Technology 2005 Mobile Ordering Point of Sale 493

The Rail

NOVEMBER 22, 2024

A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. Be sure to build a reliable online reservation system to reduce waiting times and improve table management.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Data from OpenTable projected that one in four restaurants won’t reopen after the pandemic. Revamping the Menu. Strategically Cutting Back on Hours.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

MAY 20, 2020

To say that the current COVID-19 crisis represents a major change to the way we live our lives is, at this point, probably a bit of an understatement. A lot of restaurants have seen sales decrease by as much as 70 percent in a lot of cases, with no end to the current situation in sight. But thankfully, all hope is not lost.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

MARCH 12, 2021

Company leaders know that their frontline squads have a unique vantage point and valuable insights. Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

JUNE 19, 2020

Maybe they offer reservations or off-site ordering options, but those are nearly always offered through a third-party platform. You can learn how people are getting to your website, whether or not they are visiting competitor websites before or after, and how many of those visits are converting to sales.

Website Management 502

Website Management Loyalty Program Front of House Point of Sale 502

7 Shifts

JUNE 4, 2021

Break-even point. Sales per labor hour. You can now determine what percentage this is off your overall sales to get a picture of your restaurant's financial health. Business is often a game of numbers, and restaurants are no exception. If it's not measured, it won't be managed. Table of Contents: Cost of Goods Sold.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. According to a PYMNTS survey of 3,250 U.S.

Consumer Goods 449

Consumer Goods Customer Service Restaurant Law Audits 449

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place. Your dictionary.

Café 438

Café Front of House Point of Sale Back of House 438

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. A full 55% of consumers consider takeout and delivery essential to their restaurant experience.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

The Rail

NOVEMBER 15, 2024

A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. By integrating it with your other systems, you are able to grow your restaurant and manage your inventory, employees, and sales data with ease.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

MARCH 17, 2022

Integrating a restaurant’s point-of-sale (POS) with robust guest profiles also allows operators to access deeper insights into which dishes work best on small menus for different types of diners. To mitigate these concerns, restaurants have gotten creative, looking for new cost-cutting measures.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

SEPTEMBER 24, 2024

How do you build a company that people will love working for? That’s one of the questions chef and entrepreneur Erin Wade tackles in The Mac & Cheese Millionaire: Building a Better Business by Thinking Outside the Box. Each chapter is devoted to a specific value, giving a clear roadmap for aligning work and values. "In Profitability?

Communication 437

Communication Point of Sale Book Customer Experience 437

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. A full 55% of consumers consider takeout and delivery essential to their restaurant experience.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

FEBRUARY 5, 2021

The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370