Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Essentially (as if you didn’t already know), your POS is where the order originates.

Technology 508

Technology Front of House Back of House Point of Sale 508

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 3, 2022

POS and Payments : Restaurateurs wasted no time investing in new point-of-sale (POS) and payments solutions to help them navigate the pandemic. Not only did two-thirds (67 percent) of operators change their POS in the past year, but virtually all restaurants implemented some form of contactless payment.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. That means fewer errors, faster service, and no more wasted steps running back and forth to a POS terminal. For staff, it means faster table turns and fewer logjams around the POS.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Aside from gathering reports from a POS system, some restaurants will leverage other types of software that are beneficial to improving the restaurant’s performance.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

JULY 28, 2022

Online Table Reservation Systems. If you don’t offer delivery or pick-up, you can still collect customer data online through table reservation systems. POS System. Your POS system is the heart of your customer and operational data. Many ask for the name and email or phone number of the customer.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Goliath Consulting

DECEMBER 12, 2024

Strengthen Cybersecurity Holiday promotions often drive an increase in credit card transactions and online reservations, putting data security in the spotlight. Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location.

2022 547

2022 Customer Service Online Ordering Website Management 547

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. For example, a Christmas Sweater Party email informs guests of the event while also encouraging them to make a reservation.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

MARCH 7, 2025

POS Data : Every in-store and online transaction provides insights into order history, average spend, most popular menu items, and peak sales times. Reservations & Waitlist Data : Helps track guest visit frequency, dining preferences, and peak reservation times. The most common types of customer data restaurants collect.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MARCH 14, 2025

Leverage restaurant technology, such as POS systems and financial analytics tools, to gain deeper insights into spending and revenue trends. Optimize restaurant layout to ensure smooth traffic flow between kitchen, tables, and POS systems. Implement a reservation and waitlist system to balance walk-ins and reservations.

Operations 195

Operations Management Management Front of House 195

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low. POS systems also accept a variety of contactless payment methods, including debit cards, credit cards, and mobile payment systems.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

APRIL 21, 2022

Roy Phillips (RP) : 20 years ago it was all about the point of sale (POS). We started doing to-go orders but that was still through your POS. In 2005 when I started, we had OpenTable for reservations and a POS, but that's about it. What was restaurant technology like 10-20 years ago? Bo Davis and Roy Phillips.

Technology 493

Technology 2005 Mobile Ordering Point of Sale 493

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Learn more 7.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Learn more 7.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

NOVEMBER 14, 2024

First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours. This method works well for covering foundational topics, such as food safety, customer service protocols, or how to operate the restaurant's POS system.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

SpotOn

OCTOBER 14, 2024

The POS system is a restaurant's command center. If you run a restaurant, you know this, so you're probably weighing the many options for POS systems carefully. There are the features, support, hardware, and software, upfront POS hardware costs, and monthly subscription fees. What does a POS system do?

POS 52

POS Loyalty Program Website Management Cash Management 52

Modern Restaurant Management

APRIL 13, 2020

This can be from the bottom up, “Are we using the space under the POS station well?" " all the way to “Can we be saving money with a new, more modern Reservation System?” Are the current systems in place really the most efficient and cost-effective.

Social Media 508

Social Media Take-out Training POS 508

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

JULY 13, 2020

Most restaurants have a server based POS system that does not allow for easy access to a customer’s past orders. Once reserved for the Fortune 500, the democratization of AI makes it possible for businesses of all sizes to take advantage of its benefits. Another downfall of these apps – they own all of your customer data.

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. POS systems already collect most of information on sales, inventories, staff, etc. automatically and turn them into invaluable reports.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JULY 12, 2022

Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms. Easy-to-use handheld POS devices can help you ensure order accuracy, turn tables faster, and improve throughput. Be In Charge of Your Own Marketing. Do More with Less with Technology.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

MARCH 28, 2025

These botsoften built into your website or online ordering platformcan handle tasks like: Taking reservations Answering FAQs (Are you open on Mondays?) Imagine your POS recognizing a regular, knowing their go-to dish, and suggesting their usual pickup time before they even ask.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

7 Shifts

SEPTEMBER 20, 2021

The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Point of Sale (POS) Terminals.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

JANUARY 31, 2024

One easy option is to switch to intuitive, user-friendly restaurant tech (we saw that ease of use was the top factor for 40 percent of operators when choosing a new POS). The best course of action for operators here is to make the jobs of their staff easier and more satisfying, which can be done in a lot of different ways.

2024 508

2024 Online Ordering Website Management Email Marketing 508

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. Integrating POS systems that support both in-store and online orders helps ensure seamless order management and reduces errors.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

NOVEMBER 3, 2021

This means access to things like: Unauthorized access to POS data. The most important ones for restaurateurs and operators to be aware of are: POS Data. As the tech heart of most restaurants, the POS is the most important thing to lock down to ensure that your restaurant cybersecurity is airtight. More on this below!).

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

AUGUST 20, 2020

If you’re one of the one in four restaurateurs who only uses a POS system, you may want to consider expanding your tech stack. Make sure that the products you choose integrate with your POS for maximum impact! Benefits: Online ordering platforms that integrate with your POS can send orders from your website to your kitchen.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

OCTOBER 23, 2020

Recommended Reading: Ultimate Restaurant Website Design Guide for Beginners Shopify's limitations for restaurants Because Shopify sells its own POS system, integrating external systems is difficult. Squarespace's integrations for restaurants Squarespace currently integrates with ChowNow for online ordering and OpenTable for reservations.

Website Management 370

Website Management Online Ordering Hiring SEO 370

SpotOn

JANUARY 29, 2025

SpotOn Named #1 Restaurant POS System by G2 SpotOn Restaurant has earned the top spot in the Winter Grid® Report for Restaurant POS from G2, the world’s largest and most trusted software marketplace. Deal Redemption and Marketing Campaign Reports: Equipping restaurants with actionable insights to optimize promotions.

POS 54

POS 2025 Marketing Loyalty Program 54

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. billion in food items in February.

Consumer Goods 449

Consumer Goods Customer Service Restaurant Law Audits 449

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Tapping into the power of your reservation data Start by digging into the basics. They’re where all that interesting reservation data comes together in one place. But many restaurants let this valuable resource go to waste.

Reservations 60

Reservations Email Marketing Dietary Restrictions Point of Sale 60

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

SpotOn

NOVEMBER 21, 2024

Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Modern Restaurant Management

MARCH 17, 2022

Integrating a restaurant’s point-of-sale (POS) with robust guest profiles also allows operators to access deeper insights into which dishes work best on small menus for different types of diners. Say a NYC restaurant sees many large groups in its bar area on Friday nights but is worried a smaller menu might turn them away.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472