March, 2023

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The Ultimate Guide to Customer Retention: How to Keep your customer coming back for more.

Bingage

When you think about shopping or eating out, you might click on your favourite brand. Am I right? From shopping to eating to hanging out, people mostly prefer their favourite place/shop. Do you know why? What’s the reason? What is it that allows a customer to keep coming back to back for more? Maybe the quality of the product is good, maybe the prices are reasonable, maybe the shipping is quick and seamless, better customer experience or the brand sends you super personalized discounts and

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11 Must-Read Restaurant Management Books

The Eat Restaurant

There is always room to learn, and reading restaurant management books can be the finest method to achieve so, whether this past year was your restaurant's first or its thirty-first. Restaurant books can assist you in setting goals, such as choosing what initiatives you want to start, continue, or stop working on. They are packed with insightful information and insights.

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State of the Industry and More Restaurant Research

Modern Restaurant Management

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and

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13 Ways to Promote Your Restaurant on Social Media

The Rail

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. In this article, we'll discuss ten ways you can promote your restaurant on social media.

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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We’ve Made Life Easier for 1 Million Restaurant Pros

7 Shifts

As of last week, there are now more than 1 million restaurant pros using 7shifts! That means 1 in every 15 restaurant workers in the U.S. relies on 7shifts to stay better connected to their team, manage their work schedules, and get paid. I know firsthand how difficult and unpredictable this industry can be. When I was younger, my grandparents owned restaurants and my dad owned several Quiznos locations.

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A Kroger-Albertsons Merger Would Be Bad for Almost Everyone

EATER

Kroger and Albertsons own more than 5,000 supermarkets across the country. | Elijah Nouvelage/Getty Images Why a coalition called Stop the Merger plans to “fight like hell” to prevent it It’s likely that the place you shop for groceries every week is owned by one of two companies — Kroger, or Albertsons. Together, these two corporate behemoths own more than 5,000 supermarkets across the country, including regional chains like King Soopers, Harris Teeter, Safeway, Ralphs, and Vons, and now they’r

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Top Free Restaurant Menu Makers

The Eat Restaurant

A well-thought-out menu is one of the most crucial elements of any restaurant, along with a table management system of course. Without a menu, there is no way for customers to know what they can order and at what price. It is essential though to have a menu that not only follows menu engineering best practices but also accurately reflects the personality of the restaurant.

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What Do Guests Think About Dynamic Pricing?

Modern Restaurant Management

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants.

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3 Creative Ways to Change Up Your Restaurant's Social Media Content

The Rail

By Indiana Lee, Contributor Having a strong social media presence is essential for businesses, no matter your industry. In the restaurant world, however, social media becomes even more important. It’s a way for you to interact with your customers, tell people what’s going on in your restaurant, and allow them to feel a sense of familiarity and comfort before they even walk through the door.

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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7 Ideas to Increase Your Restaurant’s Website Traffic

Restaurant Engine

Check out these amazing tactics to drive people to your website. How’s your website traffic? Are you getting all the customers you want? Restaurants all over the country want similar things. The most important thing they generally want is more customers One key to increasing customers is to fine-tune your website and draw traffic to it. So, how can you do it?

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What is a flat red coffee & where did it come from?

Perfect Daily Grind

In many coffee shops around the world, more and more baristas are developing new and innovative drinks. These beverages can help a coffee business to stand out, as well as creating new sensory experiences for consumers. One example is the flat red, an espresso-based drink which includes steamed pomegranate and orange juice. The beverage originated in Ukraine, where it continues to remain popular.

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I’ve Had It With Stunt Ice Cream Flavors

EATER

Carrot cake and strawberry shortcake are perfectly lovely ice cream flavors. But ranch? Not so much. | Van Leeuwen The latest wave of pop culture-inspired collaborations leaves me with one question: What if we didn’t? Too often in human history (and in Jurassic Park ), we ask ourselves, “Can we?” when the real question worth asking is, “Should we?” Little else embodies this sentiment better than what is currently the bane of my existence as a person with taste buds: the latest wave of attention-

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Best Sauces to Pair With Chicken

Bottleneck Management

Best Sauces to Pair With Chicken Chicken is the most consumed meat in the United States, according to the USDA. We can’t say we’re surprised, since chicken is so versatile. Fry it, grill it, boil it, bake it, or even spatchcock it for a variety of different meals. Then enters the real game changer, the sauce. Sauce can take a dish from mediocre to exceptional.

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Join Full Course Navigator: Your Path to Professional Growth in Restaurant Leadership

Full Course Foundation is dedicated to nurturing excellence in restaurant leadership. Our Navigator program offers a wide range of resources tailored for professional growth. From high-quality training to personalized coaching, Navigator equips restaurant leaders with the tools they need to thrive in their careers. Unlock your potential with three months FREE access to Navigator by Full Course!

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Inside a Chef-Designer Collab

Modern Restaurant Management

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste. Hospitality designer Beatrice Girelli, co-founder and design director of Indidesign, recently conceptualized The Desmond, headed by Executive Chef Jason Neroni, at the all-ne

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Where to Place QR Codes in Your Restaurant for Maximum Effect

The Rail

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. They help with everything from always have an updated menu, to faster service, to direct in-house marketing, and even less stressful staff! By placing QR codes in strategic locations throughout the restaurant, your guests can easily access the information they need without needing physica

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The restaurant worker most in demand? A great general manager

Restaurant Business

More than ever before, restaurant operators are focusing on recruiting, retaining and developing talent for this key position, which many say is the heart of any successful operation.

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How can El Salvador leverage Pacamara coffee like Panama leveraged Gesha?

Perfect Daily Grind

El Salvador is the smallest country in Central America, spanning some 21,000km2. However, the country cultivates some of the most sought-after coffee varieties in the world. Among these is Pacamara – a variety with potential for excellent quality. To add to this, El Salvador also boasts unique microclimates and terroir which contribute to the production of high-quality coffee.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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During Ramadan in Hyderabad, All Roads Lead to Haleem

EATER

Crowd in Old City during Ramadan. | Navin Sigamany During the holy month, legions of cooks gather at restaurants, warehouses, and street stalls to spend hours mashing the savory porridge of mutton, wheat, and spices, a beloved fixture of night markets and family iftar feasts For much of the year, dawn breaks over sleepy lanes in Hyderabad, India, as chai and newspaper vendors rush to deliver piping hot tea alongside the news.

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2023 Beer Trends

Bottleneck Management

2023 Beer Trends Bottleneck’s Purchasing Manager is giving us all the insight into the beer trends still to come in 2023. Brand Extension Over the past few years, we have seen guests returning over and over to their favorite beers. There is comfort in a sure thing! Keeping that idea in mind, there is a trend towards breweries taking their most popular brands and turning those brands into a series of seasonal brews.

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QSR Brands Can Leverage Technology to Overcome a Recession

Modern Restaurant Management

With a looming recession, the QSR industry has been brainstorming ways to soften the expected blow to business. Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. However, technology is not yet advanced enough to supplant the human element in QSR locations, and with a recent push to increase minimum wage policies across the country, that labor is becoming increasingly expensive.

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How Restaurants Can Meet the Needs of Customers with Diabetes

The Rail

By Indiana Lee, Contributor Dining out is one of life’s greatest pleasures. Visiting a favorite restaurant with friends or family isn’t just a delight for the tastebuds, it’s also nourishment for the soul. And this, indeed, is often the reason why restaurateurs chose to enter — and to remain — in such a challenging and competitive industry. For restaurant owners and managers, there is nothing quite as gratifying as watching your guests relish the atmosphere and savor the delectables you’ve provi

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Another big Burger King franchisee declares bankruptcy

Restaurant Business

Meridian Restaurants Unlimited, which operates 118 Burger King restaurants in nine states out west, filed for Chapter 11 bankruptcy protection, blaming a combination of low sales and soaring inflation.

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How can coffee shops make cold brew more profitable?

Perfect Daily Grind

In coffee shops around the world, cold brew is one of the most popular beverages. According to Technavio, by 2027, the value of the global cold brew market will increase by almost US $440 million. If a coffee business owner wants to cater to a wide range of consumers, serving a variety of cold coffee drinks is essential. As part of this, there has been an increasing focus on preparing cold brew with higher-quality coffee, as well as using single origin coffees to create new sensory experiences.

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Brunch Sucks, I Know

EATER

Do you really want to wait on line an hour for this? | Shutterstock So why is it still such a thing? I shouldn’t have been surprised that my incredibly disappointing meal was brunch. I had gotten a reservation at a place some local papers had said was one of the best new additions to the neighborhood, maybe to that city, but the only time that worked for my schedule was brunch.

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How Can You Enhance Customer Engagement with Menu Item Stories

Restaurant Engine

Really use your menu item descriptions to drive customer engagement at your restaurant. Did you know that telling stories about your restaurant is one of the most powerful tools in your arsenal to drive customer engagement? Not only can you share stories on your restaurant website, but you can share them on social media, too. Most likely, you built your restaurant around your menu.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Music Can Give the Restaurant Industry a Competitive Edge

Modern Restaurant Management

The restaurant industry is an increasingly competitive market. And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. One way to gain a competitive edge is with music – which is often overlooked. Music can help restaurants strengthen relationships with their customers and build loyalty.

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7 Reasons Why Restaurants Should Start Using QR Codes

The Rail

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. One such innovation is using QR codes , which are becoming increasingly popular in the restaurant industry. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices.

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An 8-unit McDonald's franchisee declares bankruptcy

Restaurant Business

Rice Enterprises, a longtime operator out of the Pittsburgh area, filed for Chapter 11 bankruptcy less than two years after it was sued over the rape of a 14-year-old employee by one of its managers.