EATER

JUNE 11, 2022

James Beard Foundation. Congratulations to all the winners Tonight, the James Beard Foundation announced its Media Award winners for 2022, the first awards doled out by the foundation after a two-year hiatus. Some highlights: Cookbook author Kristina Cho was a double winner, taking home the Baking and Desserts award for her debut cookbook Mooncakes and Milk Bread , in addition to earning the foundation’s Emerging Voice award in the books category.

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2022 Social Media Magazine Book 106

Embrace the Suck

JUNE 13, 2022

Interview Series: Brian Duncan of Down To Earth Wine Concepts. Here is another interview from The CONQUER Online Restaurant Summit with my friend Brian Duncan. Brian always has a unique understanding and view of the world. The topic for this talk was how Restaurant Culture is in Crisis. Donald Burns: Hey, welcome to the Conquer Online Restaurant Summit.

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Retail Social Media Events Take-out 221

7 Shifts

JUNE 16, 2022

What do site visits, paperwork, and meetings have in common? They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy. That's why many franchisors rely on a franchise advisory council (FAC). These groups provide actionable insights and recommendations from those who spend their days in the thick of it.

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Franchise Franchising Communication Front of House 370

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Why would I choose to support a locally owned restaurant? Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States.

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Fine Dining Food Supply Customer Service Presentation 469

Advertiser: Paycor

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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Modern Restaurant Management

JUNE 13, 2022

After a tumultuous few years, hourly workers across industries, including hospitality, continue to feel the strain of the pandemic. From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Now more than ever, business owners must actively support their employees to increase morale, job satisfaction, and staff retention.

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2022 Communication Customer Experience Customer Service 218

7 Shifts

JUNE 13, 2022

Episode Summary. Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. We're joined on this episode by Phil Crawford , the chief technology officer of CKE brands , better known as the parent of Carl's Jr.

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Loyalty Program Customer Experience Technology Back of House 195

Sling

JUNE 12, 2022

In recent years, understaffing has become a very real issue for many businesses. As long-time employees begin to retire and staff of all experience levels leave to seek their fortunes elsewhere, businesses of all types and sizes must somehow function with a skeleton crew. That can cause any manner of problems, ranging from a more immediate drop in work quality to eventual damage to your brand.

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Point of Sale Hiring Website Management Customer Experience 146

Modern Restaurant Management

JUNE 15, 2022

While restaurants saw sales plummet during the height of the pandemic, Americans proved how much they were looking forward to dining out again once vaccination rates rose and positive COVID cases started to fall. By July 2021, OpenTable reported that reservations had returned to normal after plunging by two-thirds during the pandemic. And things are only looking up for the industry.

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Perfect Daily Grind

JUNE 16, 2022

Technology has never been so prominent in the coffee industry. Over the past few years, the increasing use of data has helped producers, roasters, and baristas to not only improve coffee quality, but to also make their operations more efficient. By drawing on an ever-increasing number of data points, baristas and coffee shop owners can understand more about the coffee they are using, which can help to enhance the customer experience.

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Café Supplies Technology Merchandise 141

Advertiser: Paycor

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

Download

Sculpture Hospitality

JUNE 15, 2022

There’s nothing worse than having to eighty-six a popular menu item. Not only is it frustrating for chefs and kitchen managers, but it can also have a huge effect on customer satisfaction, leading to lost customers and negative reviews.

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Inventory Menu Management Management 118

A Wine Story

JUNE 14, 2022

Cantina Frentana. When most wine lovers think of Italy, red wine like Nebbiolo and Sangiovese typically come to mind. Yet the red Montepulciano grape is king in Abruzzo, a charming mountainous region bordered by the Adriatic sea. Historically – and even today – much of the wine is produced by cooperatives. In 1964, Emidio Pepe helped put Abruzzo on the quality map what may be called his “Burgundian” approach to terrior, low yields, and gentle pressing.

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Education Certification 2017 Technology 156

Modern Restaurant Management

JUNE 14, 2022

Restaurant theft is expensive. One study found that internal employee theft is responsible for 75 percent of inventory shortages and about 4 percent of restaurant sales. That totals between $3 and $6 billion annually. There are all kinds of different types of restaurant theft, ranging from food and inventory, theft at the register and checkout counter, external grease theft, time theft and employee product theft.

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Point of Sale Kitchen Safety Back of House Inventory 203

Perfect Daily Grind

JUNE 14, 2022

Around the world, specialty coffee baristas rightly focus on tweaking extraction variables to brew delicious beverages. However, as important as grind size, dose, and yield are, baristas must also pay close attention to another essential brewing variable: water. Around 98% of every cup of filter coffee is water, making it an integral part of the process.

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Waste Article 2022 Website Management 139

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Leadership

ExactHire - Restaurants

JUNE 14, 2022

Are you interested in increasing new hire retention by 50 percent? How about boosting your team’s productivity by 62 percent? Then, you need a solid onboarding plan. One study found that companies with an effective onboarding plan retained 91 percent of their first-year hires. And those that just wing it when it comes to onboarding? Their new hire retention rate is an abysmal 50 percent.

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Employee Relations Hiring Leadership Document 98

EATER

JUNE 16, 2022

Bing bread at Parachute. | Parachute. Breaking down the food, labor, and fixed costs of Parachute’s famous bing bread We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I could make this dish at home for $5,” goes the refrain. Could we? Here, Eater looks at all the costs in a popular restaurant dish to see what goes into it, and how much profit comes out.

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Modern Restaurant Management

JUNE 16, 2022

As the restaurant industry has been one of the hardest hit throughout the pandemic, restaurants have quickly adapted to the changing landscape. Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

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Online Ordering Point of Sale Management Management 188

Restaurant365

JUNE 17, 2022

This article was written by Mandy Wolf Detwiler for QSRweb.com . The Solo Fleet by ElectraMeccanica has three wheels and storage for food containers. Photo by Networld Media Group. Restaurant technology has grown in the last few years. Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations.

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Technology Front of House Back of House Mobile Ordering 78

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

A Wine Story

JUNE 16, 2022

Visiting Agriverde Winery. One of the many spectacular wineries I visited in Abruzzo during the Abruzzo Wine Experience was the Agriverde Winery. The export manager who led the tour explained it was the signature certified organic winery chosen by “team Ferrari” to toast the victory during the Formula 1 Grand Prix. Beyond that honor, the winery had some of the highest accolades in the wine world – visitors could see the various plaques and certificates in the hall leading to the elegant tasting

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Certification Education 2021 2018 123

FreshCheq

JUNE 16, 2022

Did you know that S. aureus and E. coli traces can be found on menus? They're passed from hand to hand. Plastic menus are even germier than paper.

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Management Management 114

Modern Restaurant Management

JUNE 17, 2022

When it comes to operating a restaurant, a strong team can make or break your success. You want to make sure you can count on every one of your employees- and who better to count on than your kids? As a father of four and a multi-unit owner of three Angry Crab Shack locations in Arizona, I know all about what it’s like to run a business with family.

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Employee Relations Specials Take-out Operations 197

Restaurant365

JUNE 17, 2022

In running a business, there are three basic levers that operators can pull to increase their bottom line. You can grow sales, lower costs, or increase margins. Learning how to pull the right lever at the right time is the key to success. While many companies will try different variations over time to see what works best for their unique business, it is best to begin by analyzing your data prior to making changes in order to make the most impactful decisions in the shortest timeframe.

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Employee Relations Seasonal Menu Customer Service Food Order 78

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

EATER

JUNE 14, 2022

Clay Hickson/Eater. While it’s easy to dismiss them as gag gifts, there’s way more to erotic cookbooks than double entendres and naughty illustrations A couple of years ago, Lizzy Young, a vintage cookbook dealer based in Newport, Rhode Island, began to notice a growing market for erotic cookbooks — books that typically employ naughty visuals and heavily entendred recipes in the service of seduction through culinary prowess.

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Book Magazine Email Marketing Dine-in 98

Bizimply

JUNE 15, 2022

Profits and Productivity; two buzz words that capture the minds of a business owner. So, why are they so important? The post Boost Profits and Productivity With Scheduling Software appeared first on Bizimply.

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Management Management 90

Modern Restaurant Management

JUNE 17, 2022

When it comes to culinary preferences, veganism has exploded in popularity over the last decade, and even more so in past few years. Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. Plant-based foods have hit restaurants worldwide and they are coming up with a wide range of options.

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Innovation Dietary Restrictions Customer Service Food Order 189

The Restaurant Times

JUNE 15, 2022

Have you ever wondered how much time and effort restaurant staff puts into collecting the payment from the customers? As per a report , the traditional payment method involves 12 steps and roughly around 9 minutes per table. That’s a lot of time to waste, especially during rush hours. A restaurant business owner can reduce it by using pay-at-table technology. .

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Technology Mobile Ordering Customer Service Email Marketing 52

Advertiser: Paycor

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

Download

EATER

JUNE 14, 2022

A pro-union poster outside of a Seattle Starbucks. | Toby Scott/Getty Images. It’s not the first accusation of anti-union tactics as the Starbucks unionization effort moves full steam ahead Ever since baristas at a Buffalo, New York, Starbucks location voted to form a union, the coffee behemoth’s position has been clear: it has no plans to work cooperatively with its workers as they exercise their legally protected right to organize.

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Healthcare Management Management Certification 92

Black Box Intelligence

JUNE 14, 2022

Those who work in restaurant operations are probably the most involved individuals in a restaurant’s overall success. Restaurant operations involve any and all moving parts and pieces of the daily management of a restaurant. Thus, restaurant operations is one of the areas of the restaurant industry that has been most affected by the hardships posed since the onset of COVID-19, which is why keeping up with the current trends is so important.

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Operations Fine Dining Customer Service Customer Experience 52

Modern Restaurant Management

JUNE 14, 2022

Last month, our article summarized the “state of the market” for employee benefits in the restaurant sector. We warned that medical trend (the rate of increase in medical plans) would be increasing in 2022 and in 2023. Since that publication, there’s even more disturbing news: a recent Wall Street Journal article noted that due to the high cost of labor, hospitals are considering significant cost increases—even considering breaking current PPO contracts.

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