Culinary Cues

OCTOBER 3, 2024

The article struck a nerve with its focus on A Cook’s Kitchen Laws. What rules or laws are most significant for them and how might their commitment to them impact on those workhorse cooks, dishwashers, restaurant servers, and the like? Since then, more than 100,000 people have read and shared that article.

Coaching 442

Coaching Restaurant Law Training Article 442

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 517

2020 Coaching Front of House Customer Service 517

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” The end result of great food, satisfied guests, and a profitable restaurant rests on the shoulders of the group working in unison. This is where you are right now. It took a lot for you to get to this point.

2022 443

2022 Education Coaching Kitchen Safety 443

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate.

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Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. Zagat debuted Zagat Stories.

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Coaching Point of Sale Customer Experience Retail 421

7 Shifts

JUNE 3, 2022

We don't have to tell you that the restaurant industry has a turnover problem. Restaurants are a transitional industry for many—but many of the reasons that workers quit are entirely preventable. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It. 7shifts Tip Pooling and Distribution Software for Restaurants.

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Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. We’re the result of years of poor management, treating staff as a line item and not as an asset. Like 90 percent of the bar, restaurant, and nightclub problems, you are your own worst enemy.

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Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

MARCH 10, 2020

And how are other restaurants and industry insiders responding to this growing health concern? ” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. Eat healthier.” We are trying to be responsible and calm.”

Kitchen Safety 518

Kitchen Safety Food Safety Cash Management Food Supply 518

Culinary Cues

MARCH 3, 2024

There are plenty of examples of real teams in sports, business, music, the military, law enforcement, medicine, and those kitchens where success is a given. The restaurant industry has plenty of scars and too many examples of groupism behavior, but my sense is that this is still the exception and not the rule.

Leadership 441

Leadership Restaurant Law Social Media Sports 441

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Black Box Intelligence

DECEMBER 5, 2024

Restaurant Check. Weve spent decades analyzing restaurant data. The Cost Let’s break down the real costs of traditional surveys: Receipt printing costs Survey platform fees Staff time managing programs Annoying your customers Incentive programs to get responses and encourage employees to ask Total? And they are on Every.

Customer Service 78

Customer Service Coaching Restaurant Law Customer Experience 78

Embrace the Suck

DECEMBER 25, 2019

My mission is to you the independent restaurant that is trying to thrive and not just survives in today’s ultra-competitive restaurant industry. In restaurants, it’s usually the culinary team that eats up most of your labor budget. It the same concept that we use in restaurant work: full hands in, full hand out!

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Food Truck Food Tip Distribution Audits 296

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. Frequently Asked Questions About ChowNow for Restaurants: The Basics. ChowNow builds restaurants their very own online ordering systems. We also help restaurants grow their customer base in two important ways.

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Online Ordering Email Marketing Loyalty Program Website Management 195

Open for Business

OCTOBER 15, 2024

But nail your restaurant survey questions, and you’ll gain access to information that drives your spot forward. Here are some tips and sample questions to help you gather meaningful insights that will move the needle for your restaurant. That’s the golden rule of restaurant survey questions.

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Customer Experience Email Marketing Customer Service Dine-in 60

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

360Training

JULY 23, 2020

Recently, we talked about careers in food service management and how most managers (and owners!) We touched on the importance of development from a restaurant employee’s perspective. Now we want to examine the benefits of investing in employee development for owners and managers. Labor law and other legal concerns.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Ken Burgin

DECEMBER 7, 2020

Your country cafe or restaurant offers good conditions: proper pay, decent hours, a friendly boss and a modern kitchen. See: How to Write Restaurant Job Advertisements That Get a Much Better Response. This can be a great opportunity, but immigration laws are complex and changing all the time. So why can’t you find good staff?

Recruiting 88

Recruiting Advertising Coaching Social Media 88

Apicbase

MAY 30, 2024

Efficiency is everything in a restaurant company. It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. And how can you use your POS system to ignite your restaurant’s performance?

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POS Inventory Cash Management Point of Sale 52

Mad Mobile

MARCH 8, 2024

Tableside ordering systems are set to revolutionize how diners interact with your restaurant. Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Today, we’re looking into the common challenges restaurant owners face during the early stages of implementing a tableside POS system.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Single Platform

AUGUST 3, 2018

One of the hottest debates in the restaurant industry is whether or not restaurants should go “cashless.”. Cashless restaurants do not accept cash payments and instead require customers to use credit cards, debit cards, cash cards, or contactless payment systems. So, should your restaurant go cash-free?

Cash Management 36

Cash Management 2017 Restaurant Law Customer Service 36

Single Platform

AUGUST 3, 2018

One of the hottest debates in the restaurant industry is whether or not restaurants should go “cashless.”. Cashless restaurants do not accept cash payments and instead require customers to use credit cards, debit cards, cash cards, or contactless payment systems. So, should your restaurant go cash-free?

Cash Management 28

Cash Management 2017 Restaurant Law Customer Service 28

Modern Restaurant Management

NOVEMBER 19, 2020

In this edition of MRM News Bites, we feature restaurant community support endeavors, new tech and a little holiday fun. launched the Ocean Spray Farmers for Chefs Alliance with the goal of helping as many qualifying independent restaurants as possible cover rent, utilities, and payroll costs. Supporting Independents.

Mobile Ordering 369

Mobile Ordering Kitchen Safety Online Ordering Food Truck 369

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

FEBRUARY 19, 2020

In the restaurant industry, Older adults have been the fastest-growing cohort of employees , according to the National Restaurant Association. The number of adults age 55 or older working in the industry jumped 70 percent between 2007 and 2018 and there are nearly two teenage restaurant workers for every employee age 55 or older.

Employee Relations 429

Employee Relations Training 2007 Customer Experience 429

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Manual Wait Controls : Lets restaurants manually adjust wait time estimates during unexpected circumstances so diners have more accurate wait time expectations.

Food Safety 363

Food Safety Customer Experience Website Management Customer Service 363

Modern Restaurant Management

JULY 27, 2020

YEA uncovers longer term trends, including a correlation between increased interest in restaurants, bars and nightlife, and gyms to a spike in COVID-19 cases across hotspot states. Permanent Closures Continue to Increase Across Restaurants, Retail and Other Industries.

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Franchise Franchising Mobile Ordering Kitchen Safety 444

Modern Restaurant Management

JANUARY 16, 2024

The loss of volume for the franchise, the forfeiture of jobs for the community, and the closed restaurant locations could have been avoided with a thoughtful succession plan. Despite this, restaurant owners and franchise brands routinely shy away from discussions around exit strategies or succession planning.

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2030 Franchise Franchising Employee Relations 451

Modern Restaurant Management

JUNE 3, 2021

Bluedot released the fourth installment of its State of What Feeds Us report which has kept tabs on consumer behavior and restaurant habits throughout the course of the pandemic. This latest report offers a year in review of shifting consumer restaurant habits precipitated by the pandemic. Curbside pickups at fast food restaurants dip.

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2021 Fast Casual Mobile Ordering Guest Recovery 476

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. It's bad morale if you bring someone in who isn't very good, doesn't know what they're doing,” says Kelly Phillips, Founder of Destination Unknown Restaurants. The most crucial area this applies to is with management.

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. The internet holds countless stories of inappropriate behavior that female restaurant workers have endured. She promptly quit. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Embrace the Suck

JUNE 8, 2019

Welcome to the world of restaurants and bars. First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. When you started your restaurant, you had this dream of being the boss. Then your restaurant took control. Day in and day out you are dedicated to the grind. ” No.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. National Menu Trends. The team at Upserve just released their latest trends report.

2019 346

2019 Mobile Ordering Online Ordering Customer Experience 346

The Restaurant Coach University

MARCH 2, 2017

When you opened your restaurant you had big dreams and a plan. Many restaurant owners get stuck during those challenges. Welcome to the slow death of your restaurant brand. Now, if you’re ready to take responsibility for the current state of your restaurant then let’s continue. It happens. GET BACK TO BASICS.

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Coaching Restaurant Law Take-out Blog 70

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. AAG Named Franchisee of the Year.

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Franchise Franchising Loyalty Program 2022 445

EATER

OCTOBER 21, 2021

I had spent weeks hyping him up about the “train restaurant,” and knew he’d be impressed by the bustle of the cooks maneuvering in the galley kitchen, searing steaks on the griddle, and shouting orders as pots and pans rattled overhead. It was the same route I’d taken 14 years earlier, but headed the other way, to Chicago.

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2005 Back of House Training Dine-in 324

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. is giving away free reopening kits to qualifying independent restaurant owners to help support restaurant reopening efforts in communities across the U.S. PPP Goes Flexible.

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Guest Recovery Food Safety Employee Relations Mobile Ordering 388